Department Lead - Guest Services & Team Coach

SteinsGardenCenters; Waukesha (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

SteinsGardenCenters in Waukesha, WI is seeking a Department Lead- Guest Services to partner with the management team and drive the store’s guest experience. You will coach associates, ensure exceptional service, and help maintain merchandising standards and procedures.

The role emphasizes leadership, teamwork, and the integrity of our MVV, with focus on customer satisfaction, staff development, and a friendly, helpful environment for customers and colleagues alike.

Qualifications

• Candidates should demonstrate strong leadership and communication skills.
• Ability to train and develop sales associates.
• Excellent time-management and multi-tasking abilities.
• Strong organizational and problem-solving capabilities.
• Willingness to adapt to situations and interpret reports/documents.
• Horticulture knowledge preferred.
• Experience with POS systems and computer software is a plus.

Responsibilities

• Ensure that each customer receives an exceptional customer experience by providing a friendly, helpful environment and engaging every customer.
• Train and coach associates in all aspects of the business to ensure consistent, exceptional customer experience.
• Adapt management style to specific situations to achieve desired results.
• Foster a respectful work environment for all associates.
• Efficiently manage staff to maintain exceptional customer experience.
• Maintain clean and safe work environment according to company policies.
• Ensure policies are followed and merchandise stock levels, quality, and presentation are maintained.
• Manage inventory accuracy, on-hand counts, and timely receipt of goods.
• Operate POS and computer systems, including cash management, tills, markdowns, returns, and sign creation.

Skills

Leadership

Communication

Training

Time management

Organization

Problem-solving

Adaptability

Document interpretation

Horticulture knowledge

Tools

POS systems

Computer software

Job description

SteinsGardenCenters in Waukesha, WI is seeking a Department Lead- Guest Services to partner with the management team and drive the store’s guest experience. You will coach associates, ensure exceptional service, and help maintain merchandising standards and procedures.

The role emphasizes leadership, teamwork, and the integrity of our MVV, with focus on customer satisfaction, staff development, and a friendly, helpful environment for customers and colleagues alike.