Department Assistant - Heart Failure

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 34,000 - 46,000; Full time

Job summary

Piedmont Atlanta Hospital is seeking a Department Assistant for the Heart Failure team. The role supports an entire department, handling routine office functions, patient check-in, scheduling, and front-desk duties with a courteous, professional demeanor.

The ideal candidate has a high school diploma, at least one year of administrative experience, and proficiency with Microsoft Office and EPIC EMR to schedule, document, and manage patient flow.

Qualifications

• High school diploma or GED required.
• 1 year of administrative/clerical experience required.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint required.
• Knowledge of secretarial and office administrative procedures is needed.

Responsibilities

• Schedule patient appointments.
• Manage incoming/outgoing phone calls.
• Direct inquiries to appropriate individuals/departments.
• Assist visitors and provide exceptional customer service.
• Coordinate meetings as needed and support patient access and care coordination.

Skills

Administrative support

Customer service

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

EPIC EMR

Job description

Department Assistant - Heart Failure

Overview:

When you join Piedmont, you're not just changing your work environment. We open doors to real change in the lives we touch - especially yours. We're committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we're doing big things. One employee, one team, and one community at a time.

Piedmont is a place where your work truly matters-and where you're supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, you'll have what you need to thrive now and build a strong future.

Responsibilities:

This position supports an entire department/unit and reports to Director-level leadership. The role is responsible for a variety of administrative and patient-facing duties, including file maintenance, photocopying, mail distribution, and other routine office functions. Serves as a primary point of contact for patients and visitors, greeting and assisting individuals both in person and over the telephone while providing exceptional customer service and maintaining a professional, personable demeanor.

Key responsibilities include scheduling patient appointments, managing incoming/outgoing phone calls, directing inquiries to the appropriate individuals or departments, assisting visitors, and coordinating meetings as needed. The position also supports patient access and care coordination activities, including obtaining insurance authorizations, working referral work queues, and ensuring timely follow-up on patient referrals. Accurate computer and data entry skills are required, along with experience utilizing the EPIC electronic medical record (EMR) system for patient scheduling, documentation, and workflow management.

Qualifications:

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of administrative/clerical experience Required
• Experience with Microsoft Office suite of tools including Microsoft Word, Excel, PowerPoint and other software programs utilized within the department Required
• 1 year Knowledge of secretarial and office administrative procedures, including the use and operation of standard office equipment, at a level generally acquired through at least of related experience Required

Licenses and Certifications

• None Required

Business Unit : Company Name:

Piedmont Atlanta Hospital