Department Assistant - Heart Failure

Piedmont Healthcare Inc.; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Piedmont Atlanta Hospital is seeking an organized administrative professional to support a department with patient-facing duties, scheduling, and office operations. You will be the first point of contact for patients and visitors, delivering courteous service and accurate data entry.

Responsibilities include coordinating patient appointments, handling phone calls, processing referrals, and using the EPIC EMR system for scheduling and documentation.

Qualifications

• 1 year of administrative/clerical experience required.
• Experience with Microsoft Word, Excel, PowerPoint and other department software required.
• Proficiency with EPIC EMR for scheduling, documentation, and workflow management.

Responsibilities

• Schedule patient appointments and manage phone calls.
• Assist patients and visitors, directing inquiries to appropriate departments.
• Support patient access and care coordination, including insurance authorizations and referrals.

Skills

Administrative support

Customer service

Data entry

MS Office

Education

H.S. Diploma or GED

Tools

EPIC EMR

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Overview

When you join Piedmont, you’re not just changing your work environment. We open doors to real change in the lives we touch — especially yours. We’re committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we’re doing big things. One employee, one team, and one community at a time.

Piedmont is a place where your work truly matters—and where you’re supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, you’ll have what you need to thrive now and build a strong future.

Responsibilities

This position supports an entire department/unit and reports to Director-level leadership. The role is responsible for a variety of administrative and patient-facing duties, including file maintenance, photocopying, mail distribution, and other routine office functions. Serves as a primary point of contact for patients and visitors, greeting and assisting individuals both in person and over the telephone while providing exceptional customer service and maintaining a professional, personable demeanor.

Key responsibilities include scheduling patient appointments, managing incoming/outgoing phone calls, directing inquiries to the appropriate individuals or departments, assisting visitors, and coordinating meetings as needed. The position also supports patient access and care coordination activities, including obtaining insurance authorizations, working referral work queues, and ensuring timely follow-up on patient referrals. Accurate computer and data entry skills are required, along with experience utilizing the EPIC electronic medical record (EMR) system for patient scheduling, documentation, and workflow management.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of administrative/clerical experience Required
• Experience with Microsoft Office suite of tools including Microsoft Word, Excel, PowerPoint and other software programs utilized within the department Required
• 1 year Knowledge of secretarial and office administrative procedures, including the use and operation of standard office equipment, at a level generally acquired through at least of related experience Required

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Atlanta Hospital