Department Assistant - Heart Failure

Piedmont-Healthcare; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Piedmont Atlanta Hospital is seeking an administrative support specialist to manage patient scheduling, front-desk interactions, and data entry in the EPIC EMR system. The role emphasizes excellent customer service, accurate record-keeping, and coordination with care teams.

The position requires a GED or high school diploma and at least one year of clerical experience, with proficiency in Microsoft Office and strong communication skills. On-site hospital environment with standard business hours.

Qualifications

• High school diploma or GED required.
• 1 year of administrative/clerical experience preferred.
• Experience with Microsoft Word, Excel, PowerPoint and related software required.

Responsibilities

• Greet patients and handle scheduling, phone calls, and front-desk inquiries.
• Assist with patient access, referrals, and insurance authorizations as needed.
• Enter data accurately in the EPIC EMR system and maintain documentation.

Skills

Customer service

Scheduling

Data entry

Microsoft Office

Phone etiquette

Education

H.S. Diploma or GED

Tools

EPIC EMR

Job description

Overview

When you join Piedmont, you’re not just changing your work environment. We open doors to real change in the lives we touch — especially yours. We’re committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we’re doing big things. One employee, one team, and one community at a time.

Piedmont is a place where your work truly matters—and where you’re supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, you’ll have what you need to thrive now and build a strong future.

Responsibilities

This position supports an entire department/unit and reports to Director-level leadership. The role is responsible for a variety of administrative and patient-facing duties, including file maintenance, photocopying, mail distribution, and other routine office functions. Serves as a primary point of contact for patients and visitors, greeting and assisting individuals both in person and over the telephone while providing exceptional customer service and maintaining a professional, personable demeanor.

Key responsibilities include scheduling patient appointments, managing incoming/outgoing phone calls, directing inquiries to the appropriate individuals or departments, assisting visitors, and coordinating meetings as needed. The position also supports patient access and care coordination activities, including obtaining insurance authorizations, working referral work queues, and ensuring timely follow-up on patient referrals. Accurate computer and data entry skills are required, along with experience utilizing the EPIC electronic medical record (EMR) system for patient scheduling, documentation, and workflow management.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of administrative/clerical experience Required
• Experience with Microsoft Office suite of tools including Microsoft Word, Excel, PowerPoint and other software programs utilized within the department Required
• 1 year Knowledge of secretarial and office administrative procedures, including the use and operation of standard office equipment, at a level generally acquired through at least of related experience Required

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Atlanta Hospital