Patient Experience Rep, PRN

Piedmont-Healthcare; Atlanta (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Piedmont Atlanta Hospital is seeking a patient liaison to connect patients and families with the organization. The role centers on communicating patient concerns to staff and guiding them to appropriate resources.

The position requires strong customer service skills, with at least 1 year of experience, preferably in healthcare, and a GED. Weekend participation may occur as needed.

Qualifications

• GED is required.
• Associate degree in Social/Behavioral Science or Public Relations preferred.
• 1 year of customer service experience required (preferably in healthcare).
• Experience with complex customer service situations preferred.

Responsibilities

• Liaison between the organization, patients, and patients' relatives; communicate patient problems and questions to staff.
• Provide a dedicated channel for patients and families to obtain information, assistance, complaints resolution, and referrals.

Education

GED

Associate degree (Social/Behavioral Science or Public Relations)

Job description

Overview

When you join Piedmont, you’re not just changing your work environment. We open doors to real change in the lives we touch — especially yours. We’re committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we’re doing big things. One employee, one team, and one community at a time.

Piedmont is a place where your work truly matters—and where you’re supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, you’ll have what you need to thrive now and build a strong future.

Required Hours: Monday through Friday. The position requires availability between 6:30 a.m. and 7:30 p.m., as shifts may vary within that timeframe. Weekend hours may occasionally be available.

Typical shift start times are:

• 6:30 a.m.
• 7:30 a.m.
• 8:30 a.m.
• 9:30 a.m.
• 11:00 a.m.

All shifts are generally 8 hours, though scheduled hours may vary based on business needs.

Responsibilities

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate’s Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred

Work Experience

• 1 year of experience in customer service, preferably in a healthcare environment Required
• Experience working with complex customer service situations Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Atlanta Hospital