Department Administrative Manager

Henderson Brothers; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Henderson Brothers, a leading family-owned insurance brokerage in Pittsburgh, is seeking a Department Administrative Manager to enhance departmental operations and client experiences. The ideal candidate will be organized and proactive, supporting leadership, hiring processes, and client coordination while thriving in a supportive, hybrid work environment.

Benefits

Competitive compensation

Above benchmark health care plan

401(k) match

Education assistance, including student loan relief

Company-paid identity theft coverage

Supportive leadership and team environment

Qualifications

• 5+ years of administrative or operations experience, ideally in professional services or insurance.
• Experience with CRM systems, ideally EPIC.
• High level of professionalism and discretion when working with confidential information.

Responsibilities

• Manage calendar and scheduling for the Employee Benefits Practice Leader.
• Support the onboarding process and coordinate interview schedules.
• Produce department reports and maintain data integrity within CRM.

Skills

Organizational skills

Proficiency in Microsoft Office Suite

Multitasking abilities

Professionalism

Confidentiality

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

We are Henderson Brothers, a fourth-generation, family-owned insurance brokerage firm in Pittsburgh PA, and we are seeking a Department Administrative Manager to support our Employee Benefits team.

This key role will partner with senior leadership and internal stakeholders to ensure smooth day-to-day operations, enhance the client and employee experience, and provide a strong foundation for department efficiency and success. If you’re highly organized, proactive, and thrive in a fast-paced environment, we’d love to meet you.

What You’ll Do
Leadership & Department Support

• Manage the calendar and scheduling for the Employee Benefits Practice Leader.
• Document and organize leadership and departmental meetings, 1:1s, and expense submissions.
• Book travel for staff and coordinate internal department events.

Hiring & Onboarding Support

• Partner with HR and hiring managers to support the onboarding process.
• Coordinate interview schedules and orientation plans for new hires.
• Serve as a friendly and professional point of contact for new employees.

Vendor & Client Coordination

• Schedule and manage meetings with external vendors and carriers.
• Maintain a regular meeting cadence between external partners and internal stakeholders.
• Act as a welcoming ambassador to clients, vendors, and guests.

Administrative & Industry-Specific Support

• Produce department reports related to at-risk and lost business.
• Partner with Accounting on invoicing tasks.
• Maintain data integrity within our CRM system (EPIC).
• Assist with client onboarding and provide backend support to sales, including presentation preparation and benchmarking research (e.g., Milliman).

What You’ll Bring

• 5+ years of administrative or operations experience, ideally in professional services or insurance.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with CRM systems (EPIC experience is a plus).
• Exceptional organizational and multitasking abilities.
• High level of professionalism and discretion when working with confidential information.
• Bachelor’s degree preferred, or equivalent experience.

Why Join Us?

• Competitive compensation and a robust benefits package, such as:
  • Above benchmark health care plan
  • 401(k) match
  • Education assistance, including student loan relief
  • Company-paid identity theft coverage
• Hybrid in-office schedule
• Supportive leadership and team environment
• Company values focused on kindness, humility, teamwork, and a desire to provide truly exceptional service and solutions to our clients. It is these values that have earned our consistent nomination as a Top Workplace in Pittsburgh.