Accounting Lead Child Support Technician

denver; Denver (CO); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Pension plan

457B plan

PTO + holidays

Health insurance

Job summary

City and County of Denver seeks a Lead Child Support Technician within the Denver Human Services Accounting unit to oversee complex accounting tasks, mentor staff, and ensure accurate financial reporting. The role emphasizes collaboration, process improvement, and compliance in a busy public sector setting.

Responsibilities include reviewing arrears calculations, payments processing, and ledger updates using Excel and other software, while guiding a team to maintain high standards and service

Qualifications

• Review critical accounting functions for Child Support programs and related arrears calculations.
• Provide on-the-job training and mentor new and tenured employees.
• Monitor work activity to ensure documentation accuracy and timeliness.

Responsibilities

• Lead with intention to cultivate a trustworthy, collaborative team.
• Assist in developing or revising procedures and implement process improvements.
• Conduct monthly quality assurance reviews and provide feedback to team members.

Skills

Excel proficiency

Accounting

Mentoring

Training

Team leadership

Tools

Microsoft Excel

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. The target hiring range for this position is $25.30 - $31.63. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site, as needed. In this position, you can expect to work on-site at the Richard T. Castro Building (1200 N. Federal Blvd.) 3 days (24 working hours) per week. One in-office day must fall on a Wednesday. Staff are permitted to work remotely 2 days (16 working hours) per week. Employees must work within the state of Colorado on their off-site days.

Who We Are & What You'll Do

At Denver Human Services (DHS) , we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Child Support Services (CSS) Division of Denver Human Services is currently seeking highly skilled applicants for the position of Lead Child Support Technician to work with our dynamic Accounting unit. CSS works with multiple partners to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Child support makes a big difference to children, and we strive to provide family centered services that incorporate innovative strategies that improve the reliability of child support payments. It takes a dedicated team of fiscal professionals to execute these programs with passion, empathy, and poise.

Specifically, as a Lead Child Support Technician with the Accounting unit, you will:

• Review critical accounting functions related to Child Support Services programs including arrears calculations, processing child support payments, updating financial records, and executing several different financial reports using Microsoft Excel and other software programs. Completes more complex calculations and ledger adjustments for cases
• Provide on-the-job training and mentor new and tenured employees. Collaborate with the training unit on course content, materials, and case reviews
• Monitor work activity on accounting processes to ensure that cases are clearly and thoroughly documented. Review and analyze case records and reports for completeness, accuracy, and timeliness. Identify compliance and production problems
• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion
• Resolve problems encountered during daily operations and determine appropriate solutions. Act as a mediator when problems occur between clients and employees
• Review unit procedures, assist in the development or revision of needed procedures. Recommend and implement process improvements
• Contribute to the development of the performance enhancement plan, document performance, provide performance feedback, and furnish information for the formal performance evaluation
• Respond orally to informal grievances and relay information to the supervisor
• Document situations which may be cause for disciplinary action and provide this information to the supervisor
• Serve as a role model by leading with intention to cultivate a workplace culture rooted in trust, collaboration, accountability, and respect
• Holds monthly connection meetings to understand support needs and recognize accomplishment
• Conduct some monthly quality assurance reviews and staff observations to provide feedback to team members.
• Collaborate closely with the supervisor to provide team support
• Performs other related duties as assigned or requested

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidat