Denver-Based Remote Field Ops & Guest Experience Consultant

Kimpton Hotels & Restaurants; United States; Remote; USD 84,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401K

Job summary

Kimpton Hotels & Restaurants in Denver, CO seeks a Field Operations Support Manager to work with the FPS team, consulting on guest experience and hotel operations across multiple properties with 80% travel. You’ll analyze performance data, develop action plans, and train hotel teams to elevate service and quality.

The role requires a Bachelor's in Hotel Management or related field, 5–7 years of hotel operations consulting experience, strong leadership and communication skills, and the ability to

Qualifications

• Bachelor's degree or equivalent in hotel/HR field required.
• 5–7 years of progressive hotel operations or consulting experience.
• Proven group facilitation and consulting capabilities.

Responsibilities

• Consult with key clients to address performance gaps in product/quality, service, F&B, staff morale and training needs.
• Prescribe programs and tools to support performance initiatives and plan implementation strategies.
• Analyze hotel performance data to develop insights and root-cause analysis for improvements.
• Develop SMART hotel action plans with key next steps to drive guest experience and operations.
• Communicate results to FPS team and align on follow-up actions.
• Train hotels on brand and guest service behaviors and brand HR initiatives.
• Provide insight on how to achieve desired results efficiently and effectively.
• Ensure compliance with brand HR tools and programs; assist GM and leadership with implementation.

Skills

Leadership

Training

Communication

Consulting

Time management

Relationship building

Education

Bachelor's Degree in Hotel Management, Human Resources, or a relevant field

Job description

Kimpton Hotels & Restaurants in Denver, CO seeks a Field Operations Support Manager to work with the FPS team, consulting on guest experience and hotel operations across multiple properties with 80% travel. You’ll analyze performance data, develop action plans, and train hotel teams to elevate service and quality.

The role requires a Bachelor's in Hotel Management or related field, 5–7 years of hotel operations consulting experience, strong leadership and communication skills, and the ability to