Field Operations Support Manager - (Denver, CO)

Kimpton Hotels & Restaurants; United States; À distance; USD 84 000 - 110 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical/dental/vision insurance

401K

Résumé du poste

Kimpton Hotels & Restaurants in Denver, CO seeks a Field Operations Support Manager to work with the FPS team, consulting on guest experience and hotel operations across multiple properties with 80% travel. You’ll analyze performance data, develop action plans, and train hotel teams to elevate service and quality.

The role requires a Bachelor's in Hotel Management or related field, 5–7 years of hotel operations consulting experience, strong leadership and communication skills, and the ability to

Qualifications

• Bachelor's degree or equivalent in hotel/HR field required.
• 5–7 years of progressive hotel operations or consulting experience.
• Proven group facilitation and consulting capabilities.

Responsabilités

• Consult with key clients to address performance gaps in product/quality, service, F&B, staff morale and training needs.
• Prescribe programs and tools to support performance initiatives and plan implementation strategies.
• Analyze hotel performance data to develop insights and root-cause analysis for improvements.
• Develop SMART hotel action plans with key next steps to drive guest experience and operations.
• Communicate results to FPS team and align on follow-up actions.
• Train hotels on brand and guest service behaviors and brand HR initiatives.
• Provide insight on how to achieve desired results efficiently and effectively.
• Ensure compliance with brand HR tools and programs; assist GM and leadership with implementation.

Connaissances

Leadership

Training

Communication

Consulting

Time management

Relationship building

Formation

Bachelor's Degree in Hotel Management, Human Resources, or a relevant field

Description du poste

Field Operations Support Manager - (Denver, CO)

United States

Job Description

Work in conjunction with the Franchise Performance Support (FPS) team and provide consulting across all areas of guest experience and operations (e.g., product/quality, service, F&B, people tools/processes) when deployed. Drive hotel performance as the primary resource for high level specialized/technical knowledge of the guest experience and hotel operations. Specifically, work with hotels to address key guest experience/operational issues identified (guided by performance data supplied by Operations Analytics & Insight) and develop hotel action plan to reflect necessary steps to remedy issues and meet goals outlined in the strategic plan. [80% travel]

Your day to day

• Consult with key clients to address performance gaps in product/quality, service levels, F&B execution, hotel staff morale/retention and training needs.
• Prescribe programs and tools that support performance initiatives and strategic objectives. Help clients and stakeholders question their assumptions, determine their needs, and plan implementation strategies for achieving their goals.
• Analyze hotel performance data, including data provided by Operations Analytics & Insight team to develop insights and conduct root-cause analysis to identify potential solutions to hotel performance issues in the areas of guest experience and operations.
• Develop SMART hotel action plans specifying key next steps to drive guest experience and operational performance.
• Communicate results of consulting session to FPS team and align on next-steps for follow-up
• Train hotels on brand and guest service behaviors/capabilities (guided by annual Quality Planning, tracking against Quality Metrics, etc.)
• Understand the results that stakeholders desire from various processes and provide insight into how efficiently and effectively those results can be achieved.
• Effectively comply with guidelines for all brand-specific and HR tools / programs, providing consultation to ensure effective program management in each assigned hotel. Assist GM and/or hotel leadership teams with implementation and ongoing support of brand-specific and HR initiatives.

What we need from you

• Bachelor's Degree in Hotel Management, Human Resources, or a relevant field of work, or an equivalent combination of education and work related experience.
• 5 to 7 years progressive work-related experience. Experience in hotel operations (as GM, HRD, or other multi-unit hotel management) preferred, with demonstrated mastery of consulting and business knowledge and understanding of multiple disciplines/processes related to the brand culture position. Group facilitation and consulting experience are highly desirable.
• Demonstrated expertise in operations, product/quality, service, F&B and people tools/processes
• Ability to coordinate with FPS to deliver support that is most needed
• Ability to interpret hotel performance data to reach actionable insights to drive performance
• Sufficient relationship-building/communications skills to develop trust with hotels to drive results
• Demonstrated leadership, coaching and training skills. Ability to inspire others.
• Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail. Effective verbal and written communication skills for the purpose of providing information to clients, management and colleagues.
• Demonstrated knowledge of training principles and procedures required in virtual and live classroom settings.
• Strong problem solving and time management skills required. Conflict management/resolution and negotiation/persuasion skills critical. Effective facilitation skills and ability to lead group discussions for most effective results.
• Must be able to work effectively with GMs and leadership teams in assigned hotels, and possess strong relationship development/management skills. Conflict management/resolution and negotiation/persuasion skills critical.

Travel– up to 30%

Location– Remote: **Candidate must reside in Denver, CO**

The salary range for this role is $84,000.00 to $110,000.00. This role is also eligible for bonus pay (as applicable).We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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Job Schedule: Full time

Apply Before 11/20/2026, 11:00 PM