Dental Treatment Planner & Patient Concierge

ProSmile; Deptford Township (NJ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSAs/HSAs

Life & Disability

EAP

ID Theft Protection

Legal Support

Discount Programs

Wellness Programs

Financial Planning

Job summary

ProSmile is seeking a Treatment Plan Coordinator in our Operations team on-site in New Jersey. This role focuses on guiding patients through treatment options, presenting financial plans, and coordinating care from first contact to scheduling.

You will welcome patients, explain treatment costs, manage payments and insurance statements, and support front desk activities. We offer training, competitive hourly pay, and benefits for full-time staff in a fast-growing dental organization.

Qualifications

• Dental Experience required
• Excellent written and oral communication skills
• Computer competent and ability to work a multi-line phone system
• High School diploma or GED required

Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
• Present and explain all treatment plans involving out of pocket costs to patients
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc
• Maintain control of all patient payments and insurance statements; reinforce the office financial policy and ensure payments are current
• Preparing financial treatment plans and presenting to patient. Coordinate financial arrangements with the patients offering payment options
• Assist in identifying, alerting front desk, and collecting previous balances and current copays
• Performs miscellaneous job-related as assigned

Skills

Excellent written and oral comms

Compassionate demeanor

Customer service oriented

Multi-line phone proficiency

Education

High School diploma or GED

Tools

None

Job description

ProSmile is seeking a Treatment Plan Coordinator in our Operations team on-site in New Jersey. This role focuses on guiding patients through treatment options, presenting financial plans, and coordinating care from first contact to scheduling.

You will welcome patients, explain treatment costs, manage payments and insurance statements, and support front desk activities. We offer training, competitive hourly pay, and benefits for full-time staff in a fast-growing dental organization.