Patient Care & Treatment Plan Specialist

ProSmile Holdings, LLC; Deptford Township (NJ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending & Health Savings (FS

Life & Disability Insurance

Additional Perks

Job summary

ProSmile Holdings, LLC is hiring a Treatment Plan Coordinator to focus on patient experience and financial coordination in a fast-growing dental practice. You will welcome new patients, explain treatment plans and out-of-pocket costs, and assist with paperwork and scheduling while ensuring smooth patient flow.

You will present financial options, coordinate payment plans including Care Credit, and manage insurance statements and payments.

Qualifications

• Dental experience required.
• Excellent written and oral communication skills.
• Computer competent and ability to work a multi-line phone system.
• High School diploma or GED required.

Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service.
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit.
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit.
• Present and explain all treatment plans involving out of pocket costs to patients.
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone.
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.
• Maintain control of all patient payments and insurance statements; reinforce the office financial policy and ensure payments are current.
• Preparing financial treatment plans and presenting to patient. Coordinate financial arrangements with the patients offering payment options
• Assist in identifying, alerting front desk, and collecting previous balances and current copays
• Performs miscellaneous job-related as assigned

Skills

Dental experience

Communication skills

Computer skills

Education

High School diploma or GED

Job description

ProSmile Holdings, LLC is hiring a Treatment Plan Coordinator to focus on patient experience and financial coordination in a fast-growing dental practice. You will welcome new patients, explain treatment plans and out-of-pocket costs, and assist with paperwork and scheduling while ensuring smooth patient flow.

You will present financial options, coordinate payment plans including Care Credit, and manage insurance statements and payments.