Dental Treatment Coordinator — Patient Experience Lead

Hayes Cosmetic and Family Dentistry; Virginia (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Hayes Cosmetic & Family Dentistry in Hayes, Virginia is seeking a friendly front desk team member to join our welcoming practice. You will educate, consult, and present patient treatment plans while guiding patients through scheduling and insurance verification.

The role focuses on accurate data entry in dental software, greeting patients, and maintaining well-organized accounts. A positive, growth-minded attitude helps support our care-first culture and patient experience.

Qualifications

• High school diploma or equivalent.
• Minimum two years front office experience preferably in dental setting.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software strongly preferred.

Responsibilities

• Educate, consult and present patient treatment plans.
• Schedules and confirms patient appointments.
• Verifies insurance for all clinical appointments.
• Enters information on dental software in patient accounts.
• Ensures and reviews entire patient account for complete and accurate information.
• Collects all monies due for services rendered.
• Develops and maintains doctor/hygiene schedules as necessary.
• Support marketing and promotional activities to increase and stimulate new patient growth.
• Greet and check patients in and out, before and after treatment.

Skills

Front desk experience

Customer service

Dental software

Microsoft Office

Insurance verification

Education

High school diploma or equivalent

Tools

Dental software

Job description

Hayes Cosmetic & Family Dentistry in Hayes, Virginia is seeking a friendly front desk team member to join our welcoming practice. You will educate, consult, and present patient treatment plans while guiding patients through scheduling and insurance verification.

The role focuses on accurate data entry in dental software, greeting patients, and maintaining well-organized accounts. A positive, growth-minded attitude helps support our care-first culture and patient experience.