Dental Treatment Coordinator - Patient Experience Lead

Lane-; Erwin (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) Employer Contribution Plan

Quarterly Performance Bonus

Employee Assistance Program

Paid Time Off

Paid Holidays

Fridays off at 2 PM

Volunteer opportunities

Fun team events

Birthday and Work Anniversary notices

Job summary

Lane & Associates Family Dentistry in Erwin, NC seeks an experienced Dental Treatment Coordinator to create a 5-star patient experience by guiding patients through treatment plans and insurance benefits.

The role emphasizes coordinating appointments, verifying coverage, and maintaining accurate records while upholding HIPAA standards. A friendly, professional demeanor and teamwork are essential for success.

Qualifications

• 1–2 years in a dental front office, treatment coordinator, or similar role.
• Strong communication, attention to detail, and organizational skills.
• Professional and polished demeanor with strong attention to detail.

Responsibilities

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules.
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Dental front desk

Communication skills

Organizational skills

Professional demeanor

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Denticon

Microsoft Office

Job description

Lane & Associates Family Dentistry in Erwin, NC seeks an experienced Dental Treatment Coordinator to create a 5-star patient experience by guiding patients through treatment plans and insurance benefits.

The role emphasizes coordinating appointments, verifying coverage, and maintaining accurate records while upholding HIPAA standards. A friendly, professional demeanor and teamwork are essential for success.