Dental Treatment Coordinator - Patient Care & Scheduling

Lane-; Jacksonville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive insurance coverage after

Health, Vision, Dental, Life, FSA

401(k) Employer Contribution Plan

Quarterly Performance Bonus

Paid Training Classes

Paid Time Off and Holidays

Fridays Off at 2 PM

Employee Assistance Program

Team Events and Campaigns

Birthday and Work Anniversary perks

Volunteer Opportunities

Official Team Dentist perks with major

Job summary

Lane & Associates in Jacksonville, NC seeks a full-time Treatment Coordinator to enhance patient experience. You will be the friendly first contact, manage appointments, assist with treatment plans and financing, verify insurance, collect payments, and maintain accurate records in Denticon.

Ideal candidates have dental office experience, strong communication, and meticulous organizational skills, with a patient-first mindset and ability to collaborate with the team.

Qualifications

• Previous experience in a dental office.
• Experience as a Treatment Coordinator, Dental Receptionist, or similar dental administrative role.
• Knowledge of dental terminology and common dental procedures.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Patient-first mindset with commitment to excellent customer service.
• Ability to work collaboratively with team members.
• Positive, professional, and dependable demeanor.
• High School Diploma and/or GED.

Responsibilities

• Serve as a primary point of contact for patients, providing a warm, welcoming, and professional experience.
• Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments.
• Help maintain productive provider schedules by effectively coordinating patient appointments.
• Check patients in and out with professionalism and attention to detail.
• Present and review treatment plans with patients while helping them understand their recommended care and financial options.
• Verify insurance coverage and eligibility and assist patients with understanding their benefits.
• Collect payments and follow established financial policies and procedures.
• Accurately enter and update patient demographic and insurance information in Denticon.
• Maintain accurate electronic patient records while following HIPAA and company privacy requirements.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Collaborate with doctors and team members to provide an exceptional patient experience.
• Perform additional duties as assigned to support the overall success of the practice.

Skills

Strong communication

Interpersonal skills

Organization & attention to detail

Team collaboration

Customer service orientation

Dental terminology knowledge

Education

High School Diploma or GED

Tools

Denticon

Job description

Lane & Associates in Jacksonville, NC seeks a full-time Treatment Coordinator to enhance patient experience. You will be the friendly first contact, manage appointments, assist with treatment plans and financing, verify insurance, collect payments, and maintain accurate records in Denticon.

Ideal candidates have dental office experience, strong communication, and meticulous organizational skills, with a patient-first mindset and ability to collaborate with the team.