Dental Treatment Coordinator: Patient Experience & Finance

Thames River Dental Group; New London (CT); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Holidays

Training and development opportunities

Descrizione del lavoro

Thames River Dental Group in New London, CT seeks a Treatment Coordinator to enhance patient experience by delivering compassionate, clear communication and educational support. You will discuss treatment options and financials, aiding informed decisions and case acceptance; your role ties directly to practice production goals.

Building on Patient Coordinator duties, this position blends strong communication with financial and clinical knowledge to support patient care, case acceptance, and

Competenze

• 1+ years of experience in dental front office, treatment coordination, or a related role.
• Strong communicationskills with the ability to explain clinical concepts in layperson’s terms.
• Comfortable discussing financial responsibilities with empathy and professionalism.
• Highly organized with the ability to manage multiple cases simultaneously.
• Familiarity withCareStack or similar dental practice softwarepreferred.

Mansioni

• Review treatment plans with patients and explain recommended care in clear, patient-friendly terms.
• Listen with care to answer questions and address concerns regarding treatments, costs, and next steps.
• Present financial responsibilities, insurance estimates, and third-party financing options.
• Assist patients with financing applications when needed.
• Follow up with patients who are undecided or require additional information.
• Track treatment acceptance and pending cases; identify opportunities for follow-up.
• Partner with providers to prioritize treatment urgency and schedule accordingly.
• Verify patient coverage details and submit pre-authorizations.
• Collect and post payments, assist with billing inquiries, and support claim processing.
• Collaborate with insurance and billing teams to ensure accurate benefit calculations.
• Communicate coverage changes or out-of-pocket expectations to patients before treatment begins.
• Follow up with patients on approved, denied or modified pre-authorizations
• Greet and welcome patients warmly to create a positive first impression.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate team member.
• Listen with care to create a positive, and professional impression, and a personalized experience.
• Maintain a clean, safe, and welcoming reception area.
• Input treatment plan details, notes, and financial arrangements into the practice management system (CareStack).
• Coordinate schedules, schedule and confirm appointments in the practice management system to optimize patient flow.
• Verify and update patient demographics, medical histories, and consent forms in compliance with HIPAA.
• Schedule follow-up appointments and collect payments or co-pays.
• Monitor and restock front office supplies to ensure a professional reception space.
• Assist with filing, correspondence, and other administrative tasks.
• Provide support at the front desk during peak times or when coverage is needed.
• Willingness to travel between locations as needed.

Conoscenze

Strong communication

Customer service

Explain clinical concepts

Highly organized

Strumenti

CareStack or similar

Descrizione del lavoro

Thames River Dental Group in New London, CT seeks a Treatment Coordinator to enhance patient experience by delivering compassionate, clear communication and educational support. You will discuss treatment options and financials, aiding informed decisions and case acceptance; your role ties directly to practice production goals.

Building on Patient Coordinator duties, this position blends strong communication with financial and clinical knowledge to support patient care, case acceptance, and