Dental Treatment Coordinator — Patient Access & Financing

Swish Smiles; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Short-term disability

Paid holidays and time off

And more!

Job summary

Swish Dental in Austin, TX is seeking a highly motivated Treatment Coordinator to join our team. You will collaborate with clinicians to chart, code, present and schedule procedures, and manage patient financing and insurance claims.

The role requires a high school diploma or equivalent, 1+ years dental and customer service experience, and a willingness to work across multiple locations. CPR/BLS is a plus.

Qualifications

• Fluent in English with strong written and verbal communication.
• Reliable transportation to ensure punctual attendance.
• Detail-oriented with a focus on accuracy and organization.
• Familiarity with dental terminology is preferred.
• Willingness to cover shifts at locations not typically assigned.

Responsibilities

• Maintain a “team first” and “patient first” attitude.
• Collaborate with the clinical team to chart and code according to the ADA coding guidelines.
• Analyze and modify treatment plans to reflect insurance coverage and limitations.
• Present and schedule clinical procedures.
• Administer and set up payment plan agreements for financed patient treatment.
• Collect and post payments.
• Create, send, and manage insurance claims.
• Set up accounts and create charts for new patients.
• Upload correspondence from specialists to patient file; follow up on returned correspondence.
• Complete end of day duties to ensure preparation and success the following day.
• Address patient concerns regarding recommended treatment, insurance coverage, or balances due.
• Communicate with patients and coworkers clearly and efficiently.
• Continuously increase knowledge and skills.
• Willingness to train others.
• Other duties as assigned.

Skills

Fluent English

Reliable transportation

Detail oriented

Dental terminology

Shift flexibility

Education

High school diploma or equivalent

Associate degree or higher preferred

1+ years dental experience

1+ years customer service experience preferred

CPR/BLS certification preferred

Job description

Swish Dental in Austin, TX is seeking a highly motivated Treatment Coordinator to join our team. You will collaborate with clinicians to chart, code, present and schedule procedures, and manage patient financing and insurance claims.

The role requires a high school diploma or equivalent, 1+ years dental and customer service experience, and a willingness to work across multiple locations. CPR/BLS is a plus.