Treatment Coordinator

Swish Dental; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonus programs

No weekends

Medical, Vision, & Dental benefits

Short-term disability

Paid holidays and time off

Job summary

Swish Dental is a privately owned and operated dental practice focused on patient care. We are seeking a highly motivated Treatment Coordinator to join our team in Austin, TX.

The role involves coordinating patient flow, managing insurance claims, setting up payment plans, and ensuring a welcoming studio environment. The ideal candidate has at least 1 year of dental and customer service experience, fluent English, and good telephone etiquette.

Qualifications

• High school diploma or equivalent required.
• 1+ years of dental experience required.
• 1+ years of customer service experience preferred.
• CPR/BLS certification preferred.

Responsibilities

• Maintain a clean, welcoming studio environment.
• Assist in coordinating studio patient flow.
• Coordinate and manage insurance claims and payments.
• Present and schedule clinical procedures.
• Communicate with patients and coworkers clearly and efficiently.

Skills

Fluent English

Phone etiquette

Detail oriented

Dental terminology

Reliable transportation

Shift coverage

Education

High school diploma

Associate degree preferred

Job description

Swish Dental is a privately owned and operated dental practice with the patient in mind. We are more than a place to get a perfect smile, we empower patients and employees to be their best. Through our core values we have created an environment that is inclusive, fun, and welcoming for everyone.

The Swish Dental team is looking for a highly motivated Treatment Coordinator to join our team.

Why You'll Love Swish Dental

Our career opportunities come with great benefits including:

• Competitive salary
• Bonus programs
• No weekends
• Medical, vision, & dental benefits
• Short-term disability
• Paid holidays and time off
• And more!

Main Duties and Responsibilities

• Maintain a clean, welcoming studio environment
• Assist in coordinating studio patient flow
• Maintain a team first and patient first attitude
• Collaborate with the clinical team to chart and code according to the ADA coding guidelines
• Analyze and modify treatment plans to reflect insurance coverage and limitation details
• Present and schedule clinical procedures
• Administer and set up payment plan agreements for financed patient treatment
• Collect and post payments
• Create, send, and manage insurance claims
• Set up accounts and create charts for new patients
• Upload correspondence from specialists to patient file; follow up on returned correspondence
• Complete end of day duties to ensure preparation and success the following day
• Address patient concerns regarding recommended treatment, insurance coverage, or balances due
• Communicate with patients and coworkers clearly and efficiently
• Continuously increase knowledge and skills
• Willingness to train others
• Other duties as assigned

Skills and Abilities

• Fluent in English; verbal and written
• Reliable transportation to ensure punctual attendance
• Excellent telephone etiquette and skills
• Detail Oriented
• Familiarity with dental terminology
• Willingness to cover shifts at locations not typically assigned

Education and Experience

• High school diploma or equivalent required
• Associate degree or higher preferred
• 1+ years of dental experience required
• 1+ years of customer service experience preferred
• CPR and/or BLS certification preferred

Physical Demands and Work Environment

• This position may be required to sit or stand for long periods
• This position may be required to work more than 40 hours per week
• This position is in a clinical studio environment which can be noisy and distracting
• This position may be exposed to infectious diseases and/or blood borne pathogens
• This position may be required to handle sharp objects
• This position may be exposed to harmful chemicals and/or gasses
• This position may be required to communicate with others to exchange information
• This position may require repetitive motions that include the wrists, hands and/or fingers
• This position may require the operation of machinery and/or power tools
• This position may require the assessment of the accuracy, neatness and thoroughness of the work assigned
• This position may require moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• This position may require medium work that includes moving objects up to 50 pounds

Swish Dental is an Equal Opportunity / Affir

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.