Treatment Coordinator

Swish Smiles; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Short-term disability

Paid holidays and time off

And more!

Job summary

Swish Dental in Austin, TX is seeking a highly motivated Treatment Coordinator to join our team. You will collaborate with clinicians to chart, code, present and schedule procedures, and manage patient financing and insurance claims.

The role requires a high school diploma or equivalent, 1+ years dental and customer service experience, and a willingness to work across multiple locations. CPR/BLS is a plus.

Qualifications

• Fluent in English with strong written and verbal communication.
• Reliable transportation to ensure punctual attendance.
• Detail-oriented with a focus on accuracy and organization.
• Familiarity with dental terminology is preferred.
• Willingness to cover shifts at locations not typically assigned.

Responsibilities

• Maintain a “team first” and “patient first” attitude.
• Collaborate with the clinical team to chart and code according to the ADA coding guidelines.
• Analyze and modify treatment plans to reflect insurance coverage and limitations.
• Present and schedule clinical procedures.
• Administer and set up payment plan agreements for financed patient treatment.
• Collect and post payments.
• Create, send, and manage insurance claims.
• Set up accounts and create charts for new patients.
• Upload correspondence from specialists to patient file; follow up on returned correspondence.
• Complete end of day duties to ensure preparation and success the following day.
• Address patient concerns regarding recommended treatment, insurance coverage, or balances due.
• Communicate with patients and coworkers clearly and efficiently.
• Continuously increase knowledge and skills.
• Willingness to train others.
• Other duties as assigned.

Skills

Fluent English

Reliable transportation

Detail oriented

Dental terminology

Shift flexibility

Education

High school diploma or equivalent

Associate degree or higher preferred

1+ years dental experience

1+ years customer service experience preferred

CPR/BLS certification preferred

Job description

Swish Dental is a privately owned and operated dental practice with the patient in mind. We are more than a place to get a perfect smile, we empower patients and employees to be their best. Through our core values we have created an environment that is inclusive, fun, and welcoming for everyone.

The Swish Dental team is looking for a highly motivated Treatment Coordinator to join our team.

Why You'll Love Swish Dental

Our career opportunities come with great benefits including:

• Short-term disability
• Paid holidays and time off
• And more!

Main Duties and Responsibilities

• Maintain a “team first” and “patient first” attitude
• Collaborate with the clinical team to chart and code according to the ADA coding guidelines
• Analyze and modify treatment plans to reflect insurance coverage and limitation details
• Present and schedule clinical procedures
• Administer and set up payment plan agreements for financed patient treatment
• Collect and post payments
• Create, send, and manage insurance claims
• Set up accounts and create charts for new patients
• Upload correspondence from specialists to patient file; follow up on returned correspondence
• Complete end of day duties to ensure preparation and success the following day
• Address patient concerns regarding recommended treatment, insurance coverage, or balances due
• Communicate with patients and coworkers clearly and efficiently
• Continuously increase knowledge and skills
• Willingness to train others
• Other duties as assigned

Skills and Abilities

• Fluent in English; verbal and written
• Reliable transportation to ensure punctual attendance
• Detail Oriented
• Familiarity with dental terminology
• Willingness to cover shifts at locations not typically assigned

Education and Experience

• High school diploma or equivalent required
• Associate degree or higher preferred
• 1+ years of dental experience required
• 1+ years of customer service experience preferred
• CPR and/or BLS certification preferred

Physical Demands and Work Environment

• This position may be required to sit or stand for long periods
• This position may be required to work more than 40 hours per week
• This position is in a clinical studio environment which can be noisy and distracting
• This position may be exposed to infectious diseases and/or blood borne pathogens
• This position may be required to handle sharp objects
• This position may be exposed to harmful chemicals and/or gasses
• This position may be required to communicate with others to exchange information
• This position may require repetitive motions that include the wrists, hands and/or fingers
• This position may require the operation of machinery and/or power tools
• This position may require the assessment of the accuracy, neatness and thoroughness of the work assigned
• This position may require moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• This position may require medium work that includes moving objects up to 50 pounds

Swish Dental is an Equal Opportunity / Affirmitive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.