Dental Treatment Coordinator (Columbia)

Dental Dreams, LLC; Columbia (SC); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Medical & Vision Insurance

Free dental treatment

PTO

401K

Life Insurance

Pet Insurance

Job summary

Family Dental LLC in Columbia, SC is seeking a Dental Treatment Coordinator to bridge patients and care teams. You will explain treatment options, help schedule appointments, and coordinate with dentists, assistants, and admin staff to optimize patient experience and treatment acceptance.

The ideal candidate has dental office experience, strong communication and organizational skills, and proficiency with Dentrix or Eaglesoft, HIPAA knowledge, and a patient‑focused approach.

Qualifications

• High school diploma or equivalent.
• Experience in a dental office; ideally a similar patient coordination role.
• Proficiency with dental practice management software (Dentrix / Eaglesoft).
• Experience with dental insurance claims and benefits verification.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Excellent communication and organizational skills.
• Background in customer service or sales, ability to guide patients through decision-making.

Responsibilities

• Serve as primary point of contact for patients regarding treatment plans, financial options, and appointment scheduling.
• Explain dental procedures, treatment plans, and associated costs clearly and compassionately to patients.
• Maintaining patient records and confidentiality according to HIPAA.
• Addressing objections and negotiating treatment plans and costs.
• Verify insurance benefits and assist patients in understanding their coverage and out-of-pocket expenses.
• Scheduling appointments, treatment plan consultations, and post-treatment follow-ups.
• Submitting insurance applications and documents to insurance companies.
• Streamlining office operations and communication between patients, staff and dentists.
• Help patients track and follow payment schedules.

Skills

Excellent communication

Organizational skills

Customer service

HIPAA compliance

Dental terminology

Education

High school diploma or equivalent

Tools

Dentrix

Eaglesoft

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dental Treatment Coordinator (Columbia)

Full Time Clerical Columbia SC, Columbia, SC, US

Salary Range: $18.00 To $22.00 Hourly

Who Are We : Family Dental LLC is a dynamic, growing company in South Carolina. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities.

About the Role:

The Dental Treatment Coordinator plays a pivotal role in bridging the gap between patients and dental care providers by facilitating clear communication and ensuring patients understand their treatment options and financial responsibilities. This position is responsible for guiding patients through their treatment plans, answering questions, and coordinating appointments to optimize patient experience and treatment acceptance. The coordinator works closely with dentists, assistants, and administrative staff to streamline treatment workflows and enhance overall office efficiency.

Qualifications:

• High school diploma or equivalent
• Previous experience in a dental office; ideally a similar patient coordination role.
• Strong understanding of dental terminology, procedures, and insurance processes
• Proficiency with dental practice management software (Dentrix / Eaglesoft)
• Experience working with dental insurance claims and benefit verification systems
• Familiarity with HIPAA regulations and patient confidentiality standards
• Excellent communication and organizational skills
• Background in customer service or sales, ability to guide patients through decision-making

Responsibilities:

• Serve as primary point of contact for patients regarding treatment plans, financial options, and appointment scheduling
• Explain dental procedures, treatment plans, and associated costs clearly and compassionately to patients
• maintaining patient records and confidentiality according to HIPAA
• addressing objections and negotiating treatment plans and costs
• Verify insurance benefits and assist patients in understanding their coverage and out-of-pocket expenses.
• staying current on local and national government dental coverage assistance to understand insurance eligibility
• explaining dental terminology and conveying the importance of oral hygiene and treatment
• scheduling appointments, treatment plan consultations, and post-treatment follow-ups
• submitting insurance applications and documents to insurance companies
• streamlining office operations and communication between patients, staff and dentists
• helping patients track and follow payment schedules
• help patients understand their dental benefits and treatment and assist with treatment plan acceptance
• provide top-tier patient/customer service and satisfaction
• able to deescalate patient grievances effectively and satisfy patient dental treatment inquiries as needed
• Competitive compensation
• Career mobility and advancement
• Career training and development
• Benefits package includes:
  • Medical & Vision Insurance
  • Free dental treatment at our locations
  • PTO
  • 401K
  • Life Insurance, Pet Insurance and more

Family Dental LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.