Dental Treatment Coordinator

American Dental Companies; Rockville (MD); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly compensation based 

Standard practice benefits package (d​

Job summary

Rochelle E. Hackley DDS Dental Spa in Rockville, MD is seeking a proactive Treatment Coordinator to join the front office team.

You will help patients understand and move forward with customized treatment plans, manage patient and insurance collections, and ensure an efficient schedule for doctors and hygienists. The ideal candidate has proven front office experience in a dental setting, strong skills in treatment planning, financial presentation, and insurance coordination, and a solid

Qualifications

• Front office experience in a dental setting with treatment planning, financial presentation, and insurance coordination/verification.
• Strong background in managing patient and insurance collections.
• Solid understanding of dental terminology and cosmetic/reconstructive procedures (Invisalign).
• Excellent interpersonal, verbal, and written communication with patient advocacy focus.
• Familiarity with modern dental practice management software and scheduling systems.

Responsibilities

• Present comprehensive treatment plans to patients, explain financial options clearly, and answer questions to facilitate acceptance.
• Drive patient collections and follow up on outstanding balances, including co-pays and deductibles.
• Verify insurance coverage, process claims, and follow up on accounts receivable.
• Maintain an optimal daily schedule for doctors and hygienists, manage cancellations and fill-ins.
• Track unscheduled treatment plans and follow up to maintain high completion rates.

Skills

Front office experience

Treatment planning

Financial presentation

Insurance verification

Invisalign

Cosmetic dentistry

Communication skills

Dental terminology

Dental software

Tools

Dental practice management software

Job description

Employment Category: Full-Time

Schedule: Monday - Friday

Compensation: Hourly (DOE)

Position Title: Treatment Coordinator

Practice Name: Rochelle E. Hackley DDS Dental Spa

Location: Rockville, MD

Employment Category: Full-Time

Schedule: Monday - Friday

Compensation: Hourly (DOE)

About Our Practice

At Rochelle E. Hackley DDS Dental Spa, we integrate high-quality general and cosmetic dentistry with a therapeutic spa environment to offer an exceptional standard of care. Our modern facility features 8 operatories, 3 dedicated hygiene suites, and an in-office dental lab. As an Invisalign Platinum Provider, we pride ourselves on utilizing advanced technology and delivering comprehensive, patient-centered care.

Position Overview

We are seeking an organized, proactive, and results-driven Treatment Coordinator to join our front office team. In this role, you will be key to helping patients understand and move forward with their customized treatment plans, managing patient and insurance collections, and maintaining an efficient patient schedule.

Key Responsibilities

• Treatment Planning & Presentation: Present comprehensive treatment plans to patients, explain financial options clearly, and answer questions to facilitate treatment acceptance.


• Collections & Patient Accounts: Drive patient collections, follow up on outstanding patient balances, and ensure accurate collection of co-pays and deductibles at the time of service.


• Insurance Coordination: Verify insurance coverage, process claims, and follow up on outstanding insurance accounts receivable.


• Scheduling & Patient Management: Maintain an optimal daily schedule for doctors and hygienists, effectively managing cancellations and fill-in appointments.


• Patient Follow-Up: Consistently track and follow up on unscheduled treatment plans to maintain strong treatment completion rates.

Qualifications

• Required Experience: Proven front office experience in a dental setting with expertise in treatment planning, financial presentation, and insurance verification/coordination.


• Financial Management: Strong background in managing patient and insurance collections effectively.


• Clinical Familiarity: Solid understanding of dental terminology and procedures, particularly regarding cosmetic services, Invisalign, and reconstructive treatments.


• Communication Skills: Excellent interpersonal, verbal, and written communication skills with a focus on patient advocacy and care.


• Software Competency: Familiarity with modern dental practice management software and scheduling systems.

Benefits

• Competitive hourly compensation based on experience (DOE)


• Standard practice benefits package (details provided during interview)