Dental Support & Customer Success Specialist

AvaDent Digital Dental Solutions; Scottsdale (AZ); Presencial; USD 48.000 - 60.000; Jornada completa

Descripción de la vacante

AvaDent Digital Dental Solutions is seeking a Customer Service Representative in Scottsdale, AZ. The role is full-time and in-office, serving as the primary contact for customers and coordinating with Clinical, Engineering, Shipping, Accounting, and Sales to ensure seamless onboarding through final delivery.

You will handle inquiries via phone, email, and chat, provide order status updates, assist with invoicing and payments, and support customers with digital case submissions and portal

Formación

• 4+ years of customer service or account support experience.
• Strong communication skills by phone and email.
• Comfortable using multiple systems at once including CRM, phone platforms, and web portals.
• Highly organized with strong attention to detail.
• Ability to problem solve and think critically under pressure.
• Positive attitude with a team-first mindset.
• Experience in dental, medical, manufacturing, or healthcare industries is a plus.

Responsabilidades

• Answer inbound customer calls, emails, and chats in a timely and professional manner.
• Assist dental offices, labs, and partners with order status updates, shipping inquiries, pricing questions, and account support.
• Support customers with digital case submissions, portal navigation, RX entry, and file transfer troubleshooting.
• Review incoming cases for completeness and route to the appropriate internal teams when needed.
• Coordinate with Clinical and Production teams to resolve case concerns and prevent delays.
• Document customer interactions accurately in CRM systems such as Salesforce.
• Process tasks related to invoices, statements, payment links, and account updates.
• Provide onboarding support for new customers including login assistance and workflow guidance.
• Conduct proactive outreach to inactive or new accounts to build engagement and strengthen relationships.
• Maintain professionalism while managing multiple priorities in a fast-paced environment.

Conocimientos

Customer service

Communication skills

CRM usage

Multitasking

Teamwork

Herramientas

Salesforce

Descripción del empleo

AvaDent Digital Dental Solutions is seeking a Customer Service Representative in Scottsdale, AZ. The role is full-time and in-office, serving as the primary contact for customers and coordinating with Clinical, Engineering, Shipping, Accounting, and Sales to ensure seamless onboarding through final delivery.

You will handle inquiries via phone, email, and chat, provide order status updates, assist with invoicing and payments, and support customers with digital case submissions and portal