Technical Advisor I

Crown World; Louisville (KY); On-site; USD 30,000 - 33,000; Full time

Job summary

Crown World in Louisville, KY is seeking a customer service focused administrator to support dental department operations. You will answer inbound calls, provide product information, and manage accounts while maintaining prompt, professional communication with customers and internal teams.

The role emphasizes problem solving, outbound follow-ups on cases needing assistance, and collaboration with dental technicians and managers to ensure customer retention and satisfaction.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum two years of ACD experience and/or five years of customer service experience or three years in dental background.

Responsibilities

• Coordinate and perform a range of department support activities; act as a liaison between divisions.
• Answer inbound calls and provide information on all products and ship dates.
• Input call notes in GCM and update new account information.
• Communicate with customers, dental technicians and managers promptly and clearly.
• Support customer service policies and meet call center standards.
• Assist customers in problem solving and executing goals.

Skills

Customer service

Communication

Problem solving

Team liaison

Education

High school diploma or equivalent

Bachelor’s degree, preferred

Job description

Essential Functions:

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all
• products, updating new account information and inputting call notes in GCM.
• Communicates with customers, colleagues, dental technicians and managers in a prompt articulate manner.
• Complies with customer service policies and procedures meeting call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is the best for the particular case.
• Makes outbound calls on cases that need assistance.
• Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by the doctors on the particular cases.
• Seeks advice and input from the manager when needed.

Education and Experience:

• High school diploma or equivalent
• Bachelor’s degree, preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Pay Range: $22.00 to $24.00p/hr