Implants Technical Advisor — Case Guidance & Customer Support

Glidewell Dental; Irvine (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Bonus up to $900/month

Competitive hourly pay

Job summary

Glidewell Dental is seeking a Technical Advisor to support dental professionals, guide cases, and help doctors make informed decisions. You will handle inbound/outbound calls, provide product information, and input notes in GCM to ensure seamless case progress.

The role focuses on problem solving, clear communication with technicians and managers, and adherence to customer service policies to maintain high satisfaction and retention.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Responsibilities

• Coordinate and perform department support activities; liaison between divisions/departments.
• Answer inbound calls, check ship dates, provide product information, update accounts, input call notes in GCM.
• Communicate with customers, colleagues, dental technicians, and managers clearly.
• Follow customer service policies and call center standards.
• Use technical knowledge to support departmental goals and case evaluations.
• Assist customers in problem solving and achieving stated goals.

Skills

Customer service

Communication

Problem solving

Team coordination

Education

Bachelor's degree preferred

RDA/DA/CDT certifications preferred

Tools

ACD experience

Job description

Glidewell Dental is seeking a Technical Advisor to support dental professionals, guide cases, and help doctors make informed decisions. You will handle inbound/outbound calls, provide product information, and input notes in GCM to ensure seamless case progress.

The role focuses on problem solving, clear communication with technicians and managers, and adherence to customer service policies to maintain high satisfaction and retention.