Dental Service Specialist

Socket.dev; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Health Care for the Homeless seeks a Dental Service Specialist to support on-site dental operations and deliver high-quality care for our clients in the Baltimore area.

The role involves front desk management, patient intake, scheduling, and insurance verifications to ensure a smooth patient experience while protecting HIPAA and privacy. A candidate with healthcare experience will thrive in a fast-paced, community-focused setting.

Qualifications

• Education: High school diploma or GED; Associate degree preferred.
• Experience: 2+ years in a dental clinic or similar healthcare setting.
• Experience: 2+ years of customer service.
• Familiarity with Electronic Health Records (EHR) and practice management systems.

Responsibilities

• Greet and register patients, ensuring demographics and insurance details are accurate.
• Manage front desk operations including appointment scheduling, patient communications, and referral tracking.
• Process releases of information and maintain HIPAA compliance.
• Facilitate smooth patient discharges, including referrals and follow-up scheduling.
• Support interdisciplinary teams and uphold a positive, service-oriented environment.

Skills

Dental clinic experience

Customer service experience

EHR familiarity

Communication skills

Multitasking

HIPAA compliance

Education

High school diploma or GED

Associate degree preferred

Tools

EHR systems

Practice management software

Job description

Are you passionate about delivering exceptional patient experiences? Do you thrive in a fast-paced, community-focused environment? Health Care for the Homeless is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients.

In this essential on-site role, you'll serve as the welcoming face of our dental clinic, managing front desk operations, patient intake, scheduling, and insurance verifications. Your contributions will directly impact the well-being of our community's most vulnerable populations.

Key Responsibilities:

• Greet and register patients, ensuring all demographics and insurance details are accurate.

• Manage front desk operations including appointment scheduling, patient communications, and referral tracking.

• Process releases of information and maintain compliance with HIPAA regulations.

• Facilitate smooth patient discharges, including referrals and follow-up scheduling.

• Support interdisciplinary teams and uphold a positive, service-oriented environment.

What We’re Looking For:

• Education: High school diploma or GED required; Associate degree preferred.

• Experience:

  • 2+ years in a dental clinic or similar healthcare setting.

  • 2+ years of customer service experience.

  • Familiarity with Electronic Health Records (EHR) and practice management systems.

• Skills: Strong verbal and written communication, problem-solving, and multitasking abilities. Ability to remain calm and professional in challenging situations.

• Other Requirements: Personal vehicle and valid Maryland driver’s license.

Preferred Qualifications:

• Previous dental office experience.

• De-escalation training.

Learn moreabout our dental clinic here: https://www.hchmd.org/news/something-smile-about

Health Care for the Homeless is an equal opportunity employer.

Notice to Applicants

Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.

We use the E-Verify system to confirm employment eligibility in accordance with federal law.