Registered Dental Assistant (On-Call)

HealthRIGHT 360; San Francisco (CA); On-site; USD 3,444,000 - 4,684,000; Part time

Job summary

HealthRIGHT360’s Integrated Care Center Clinic seeks an On-Call Dental Assistant I to support the dentist with chair-side procedures and patient flow. This role includes scheduling, eligibility verification, and basic radiography within a compassionate, team-based setting.

Candidates should have a high school diploma, Dental Assistant I certificate, and CPR/First Aid within 30 days. Union eligibility is noted, with on-call hours varying by clinic needs.

Qualifications

• High school diploma or equivalent is required.
• Dental Assistant I: Radiation Safety Certificate + Infection Control Certificate.
• Dental Assistant II/III credits require additional certificates and experience.
• First Aid and CPR certification within 30 days of hire.

Responsibilities

• Assist in the provision of high-quality care within the scope of service.
• Prepare operatory and patient for treatment.
• Take and prepare radiographs using digital technology.
• Provide active chair-side assistance to the Dentist.
• Assist with sterilization cycles and infection control protocols.
• Schedule dental appointments in-person and by phone.
• Verify patient eligibility and collect payments.

Skills

Front desk reception

Customer service

HIPAA knowledge

EMR software

Microsoft Office

Education

High school diploma

Dental Assistant I certificate

Dental Assistant II/III credentials

Tools

EMR software

MISYS/One-E-App

Job description

HealthRIGHT360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team-based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.

This is a union eligible position. This is an On Call position: shift hours and days vary as needed. This is a union eligible position.

JOB SUMMARY

HealthRIGHT360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. The HealthRIGHT360 dental clinic provides compassionate, nonjudgmental comprehensive oral healthcare. Our supportive staff, experienced with the complex healthcare needs resulting from homelessness and poverty, is dedicated to serving the community. The On-Call Dental Assistant I is responsible for scheduling dental appointments, determining eligibility, and under the general supervision of a Dentist in a clinical setting, assisting the dentist in providing dental treatment.

KEY RESPONSIBILITIES

• Assist in the provision of high-quality care within the scope of service consistent with accepted standards of care for dental assistants.
• Prepare each operatory and patient for treatment.
• Take and prepare radiographs using digital technology.
• Provide active chair-side assistance to the Dentist and anticipate the provider’s needs.
• At the conclusion of patient care, assists the patient, clears the work site and prepares for the next patient. Monitors the flow of laboratory cases.
• Monitor and record sterilization cycles and follow proper infection control protocols for the practice.
• Help to manage patient flow in clinic.
• Schedule dental appointments both in-person and over the telephone.
• Retrieve messages from voicemail and fax/message inbox and forward to appropriate personnel via telephone encounter if applicable.
• Verify patient eligibility and receive patient payments such as co-pays, outstanding balances, guarantor payments and assign them to the correct patient accounts.
• Manage incoming and outgoing patient documentation such as consents, signing treatment plans, patient referrals, ROI’s, medical clearances, lab and supply invoices and scanning as needed.
• Assist Patient access coordinators as time allows.
• And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, and Experience

• High school diploma or equivalent.
• Dental Assistant I: Radiation Safety Certificate + Infection Control Certificate.
• Dental Assistant II: Some DA experience + Radiation Safety Certificate + Infection Control Certificate + 1 additional certificate.
• Dental Assistant III: Some DA experience, Radiation Safety certificate, Infection Control certificate, Coronal Polish certificate, Pit & Fissure Sealant certificate.
• First Aid and CPR Certified within 30 days of hire.
• On-the-job training or Certification in Dental Assisting.
• Prior experience in front desk reception, administrative and/or customer service.

Desired

• Bachelor’s degree in related field.
• 3 years’ experience working in a medical front office setting, preferably in a community clinic with medical experience.
• Supervisory/management experience.
• MISYS and One-E-App experience (CAA certified).

Knowledge

• To perform this job successfully, an individual should have knowledge of Microsoft Office software and EMR software (e Clinical Works training provided).
• Working knowledge of computerized medical scheduling and billing systems.
• Knowledge of HIPAA regulations.
• Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV/AIDS patients and people with mental health concerns.

Desired

• Familiarity with other community agencies in the Bay area to make appropriate referrals.
• Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services.

HealthRIGHT360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT360 offers a comprehensive benefits package, subject to eligibility requirements. The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.

Covid-19 vaccine and booster is required for this position. Exemptions are not accepted.