Dental Scheduling Specialist — Patient Concierge & Growth

Paradigm Oral Health; Langhorne (Bucks County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

401k Plan w/Company Match

Health Savings Account (HSA)

Medical, Dental and Vision Coverage

Life Insurance

Short & Long-Term Disability

Employee Assistance Program

BLS/CPR Certification

Job summary

ARCH Dental Implants & Oral Surgery in Langhorne, PA is seeking a Scheduling Coordinator for a full-time in-office role. You will greet patients, manage calls, schedule appointments, prep daily provider schedules, and maintain HIPAA confidentiality while delivering concierge level customer service.

The ideal candidate has a high school diploma, at least one year of customer service, and a friendly, organized, detail-oriented presence. Prior dental office experience is a plus.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.
• Understanding of dental terminology.

Responsibilities

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.

Skills

Customer service

Communication

Organization

Attention to detail

Dental terminology

Education

High school diploma or equivalent

1 year of customer service experience

Job description

ARCH Dental Implants & Oral Surgery in Langhorne, PA is seeking a Scheduling Coordinator for a full-time in-office role. You will greet patients, manage calls, schedule appointments, prep daily provider schedules, and maintain HIPAA confidentiality while delivering concierge level customer service.

The ideal candidate has a high school diploma, at least one year of customer service, and a friendly, organized, detail-oriented presence. Prior dental office experience is a plus.