Elite Patient Concierge & Scheduling Coordinator

Socket.dev; Kennett Square (Chester County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off

401k Plan w/Company Match

Health Savings Account (HSA) with HDHP

Life Insurance

Short & Long-Term Disability

Employee Assistance Program

BLS/CPR Certification

Job summary

Chester County Oral Surgery & Dental Implants in Kennett Square, PA is seeking a Scheduling Coordinator for a full-time, in-office role. The ideal candidate is motivated, service-driven, with strong organizational skills and a friendly demeanor.

You will handle front-desk duties, coordinate patient appointments, maintain patient charts, and ensure HIPAA compliance. Prior oral surgery experience is a plus but not required; training provided.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience required.
• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Responsibilities

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Skills

Customer service

Dental terminology understanding

Friendly and professional demeanor

Basic office skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Chester County Oral Surgery & Dental Implants in Kennett Square, PA is seeking a Scheduling Coordinator for a full-time, in-office role. The ideal candidate is motivated, service-driven, with strong organizational skills and a friendly demeanor.

You will handle front-desk duties, coordinate patient appointments, maintain patient charts, and ensure HIPAA compliance. Prior oral surgery experience is a plus but not required; training provided.