Dental Scheduling Concierge – Patient Care & Coordination

Pacific Peak Dental Implants & Oral Surgery; Rancho Cucamonga (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Savings Account (HSA)

Medical, Dental, Vision coverage

401k Plan with Company Match

Paid Time Off

Life Insurance (basic & supplemental)

Short & Long-Term Disability

Employee Assistance Program

BLS/CPR Certification

Career Path Advancement

National Discount Marketplace

Job summary

Pacific Peak Dental Implants & Oral Surgery in Rancho Cucamonga, CA is seeking a Scheduling Coordinator to join a fast-paced, service-driven team. This full-time role supports patient scheduling, front desk operations, and HIPAA-compliant communication to ensure excellent patient care and office efficiency.

Key duties include greeting patients, coordinating daily provider schedules, organizing appointments, and maintaining a polished reception area. Prior dental front desk experience is a plus.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience required.

Responsibilities

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Skills

Dental terminology

Friendly & professional

Office basics (typing & filing)

Organizational skills

Education

High school diploma or equivalent

Job description

Pacific Peak Dental Implants & Oral Surgery in Rancho Cucamonga, CA is seeking a Scheduling Coordinator to join a fast-paced, service-driven team. This full-time role supports patient scheduling, front desk operations, and HIPAA-compliant communication to ensure excellent patient care and office efficiency.

Key duties include greeting patients, coordinating daily provider schedules, organizing appointments, and maintaining a polished reception area. Prior dental front desk experience is a plus.