Dental Scheduling Coordinator - Patient Concierge

ALTA; Pleasanton (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

401(k) with company match

Health Savings Account (HSA) with HDHP

Job summary

Paradigm Oral Health is seeking a motivated Scheduling Coordinator for an in-office position in Pleasanton, CA. The role focuses on delivering exceptional patient care and coordinating appointments with a fast-paced, service-oriented team.

Responsibilities include greeting patients, answering calls, and managing daily schedules to optimize provider time and patient flow. Prior experience in oral surgery is a plus but not required.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience required.

Responsibilities

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Skills

Dental terminology

Friendly demeanor

Office basics

Organizational skills

Education

High school diploma or equivalent

Tools

None

Job description

Paradigm Oral Health is seeking a motivated Scheduling Coordinator for an in-office position in Pleasanton, CA. The role focuses on delivering exceptional patient care and coordinating appointments with a fast-paced, service-oriented team.

Responsibilities include greeting patients, answering calls, and managing daily schedules to optimize provider time and patient flow. Prior experience in oral surgery is a plus but not required.