Dental Appointment Scheduler, Pulaski

ConnextCare; Northern, New York (KY, NY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

ConnextCare is seeking a capable Appointment Scheduler to maintain the center's appointment flow and coordinate routine scheduling. You will balance patient flow across providers, route calls to the appropriate staff, and ensure timely responses to patient messages.

The role requires strong communication, professional demeanor under pressure, and proficiency with Microsoft Office and EMR systems. You will support patient-centered care initiatives and maintain HIPAA compliance in all

Qualifications

• High school diploma or GED required.
• Verbal and written communication skills required.
• Proficient with Microsoft Office and electronic medical record systems.
• Ability to work under pressure with compassion and professionalism.
• HIPAA compliance awareness and confidentiality.
• Willingness to follow supervisor directions and scheduling guidelines.

Responsibilities

• Schedule appointments for all center providers.
• Determine appropriate routing of patient calls (nurse, provider, referrals).
• Timely review and return of patient voice messages.
• Assist patients and de-escalate concerns as appropriate.
• Coordinate appointments to fit patient needs.
• Review scheduling history to maintain continuity of care.
• Prepare and send appointment letters as needed.
• Document in PM/EHR and adhere to no-show/appointment confirmation policies.

Skills

Verbal communication

Written communication

Professionalism

Computer proficiency

Education

High school diploma or GED

Tools

Microsoft Office Suite

EMR system

Job description

Description

Basic Function: To maintain the appointment schedule and schedule routine appointments to balance the patient flow within the center.

Principal Accountabilities:

1. To schedule appointments for all center providers
2. To determine if a patient call should be transferred to a appropriate party, ie. nurse, provider or referrals
3. Timely review and return of voice messages from patients
4. Assist patients and de-escalate patient concerns as appropriate
5. Assist patients with coordinating appointments that fit their needs
6. Reviews scheduling history to ensure continuity of care
7. Follows scheduling guidelines and provider templates for appropriate scheduling
8. Adjust provider schedule according to time-off requests
9. Prepares and sends appointment letters to patients as needed
10. Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information
11. Coordination with Medical Records staff with facilitation of new patient packet
12. Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy
13. Documentation in PM/EHR of any discussion with patients as appropriate
14. To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
15. Other duties and responsibilities as may be requested by supervisor and/or management

Requirements

• High school diploma or GED is required
• Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and a professional with compassion in stressful situations
• Verbal and written communication skills, office applications preferred
• Demonstrate proper judgment and decision making skills when necessary
• Comply with the organizations code of conduct, safety rules and adheres to all company policies
• Carry out job responsibilities in an ethical, effective and professional manner
• Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors
• Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system
• Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers
• Must be keenly aware of the importance of confidentiality in all aspects of the position