Dental SaaS Implementation Lead

Curve Dental, LLC; Provo (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Curve Dental, LLC is seeking an Implementation Coordinator to serve as the primary liaison between new users and Curve Hero Dental Practice Management software. You will manage client engagements from kickoff to completion, coordinate with data services, training, and support, and drive projects within scope, time, and budget to maximize customer satisfaction.

The role requires strong project-management experience in a SaaS environment, excellent communication skills, and the ability to

Qualifications

• High School diploma or equivalent.
• Proven experience in Project/Implementation Management, specifically leading change related to enterprise software solutions.
• An understanding of common industry standard business practices as related to the dental or medical professions.
• Experience with software in a SaaS environment is an asset.
• Experience with JIRA, Netsuite, Windows (XP or higher) and Mac OS (10.4 or higher) is an asset.
• Excellent verbal and written communication skills, particularly phone and email correspondence.
• Basic knowledge of computer hardware, database structure and network troubleshooting.

Responsibilities

• Develop a thorough understanding of client business requirements, and plan implementation projects with these needs in mind.
• Set and manage Client expectations, and clearly communicate Hero Implementation Project Plan, key deliverables and timelines, and Client roles and responsibilities.
• Manage, track and communicate the progress of several concurrent client implementation projects.
• Coordinate client training, data conversion, and general set-up requirements. Communicate between internal teams what the needs and expectations are for the Client.
• Ensure timely resolution of discrepancies and implementation project roadblocks.
• Acquire signoff of key deliverables from Clients as required, such as Preliminary and Final Data Review Forms.
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Skills

Project management

SaaS experience

Client communication

JIRA experience

Education

High School Diploma or Equivalent

Tools

JIRA

Netsuite

Windows

Mac OS

Job description

Curve Dental, LLC is seeking an Implementation Coordinator to serve as the primary liaison between new users and Curve Hero Dental Practice Management software. You will manage client engagements from kickoff to completion, coordinate with data services, training, and support, and drive projects within scope, time, and budget to maximize customer satisfaction.

The role requires strong project-management experience in a SaaS environment, excellent communication skills, and the ability to