Implementation Coordinator

CD Newco LLC d/b/a Curve Dental; Provo (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

CD Newco LLC d/b/a Curve Dental in Provo, Utah, is seeking an Implementation Coordinator to manage client onboarding for Curve Hero Dental Practice Management software. You will act as the main liaison between clients and internal teams (data services, training, support), drive projects on scope, time and budget, and ensure high customer satisfaction through effective communication and project execution.

Strong organizational and communication skills, along with SaaS implementation experience,

Qualifications

• Proven experience in Project/Implementation Management, leading software implementation projects.
• Excellent verbal and written communication skills, especially phone and email.
• Experience with software in a SaaS environment is an asset.
• Familiarity with JIRA, Netsuite, Windows and Mac OS.
• Understanding of enterprise software deployment and client onboarding.

Responsibilities

• Develop a thorough understanding of client requirements and plan implementations accordingly.
• Set and manage client expectations with clear project plans, deliverables and timelines.
• Track progress across multiple concurrent client implementations.
• Coordinate client training, data conversion, and set-up requirements with internal teams.
• Ensure timely resolution of issues and obtain client signoffs on deliverables.

Skills

Project management

Communication

SaaS experience

Client liaison

Technical problem solving

Education

High School diploma or equivalent

Tools

JIRA

Netsuite

Windows

Mac OS

Job description

Implementation Coordinator

CD Newco LLC d/b/a Curve Dental Provo, Utah, United States

About this position

About Curve Dental:

Curve Dental is looking for a skilled and driven individual to join our team! Curve provides Dental Practices with award winning software and high-level customer support. Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping.

Beyond the day to day business we are committed to building a work environment where employees feel safe and appreciated for their contributions. We value our team's individual and combined success, and we have fun along the way!

The Implementation Coordinator primarily acts as the project manager and main point of contact for new users as they adopt our Curve Hero Dental Practice Management Software. The Implementation Coordinator is the primary liaison between the client and our internal team (data services, training, and support) and will drive the delivery of our client engagements according to the agreed upon scope, time and budget—all while ensuring the highest degree of customer satisfaction.

The Implementation Coordinator will manage multiple concurrent projects and will work with a number of resources, both internal and external. From the initiation of a client implementation through to completion, the Implementation Coordinator will be responsible to complete a new client.

Responsibilities:

• Develop a thorough understanding of client business requirements, and plan implementation projects with these needs in mind.
• Set and manage Client expectations, and clearly communicate Hero Implementation Project Plan, key deliverables and timelines, and Client roles and responsibilities.
• Manage, track and communicate the progress of several concurrent client implementation projects.
• Coordinate client training, data conversion, and general set-up requirements. Communicate between internal teams what the needs and expectations are for the Client.
• Ensure timely resolution of discrepancies and implementation project roadblocks.
• Acquire signoff of key deliverables from Clients as required, such as Preliminary and Final Data Review Forms.
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Qualifications:

• High School diploma or equivalent
• Proven experience in Project/Implementation Management, specifically leading change related to enterprise software solutions
• An understanding of common industry standard business practices as related to the dental or medical professions
• Experience with software in a SaaS environment is an asset
• Experience with JIRA, Netsuite, Windows (XP or higher) and Mac OS (10.4 or higher) is an asset
• Excellent verbal and written communication skills, particularly phone and email correspondence
• Basic knowledge of computer hardware, database structure and network troubleshooting

Preferred Experience:

• Strong working knowledge of Windows (7 or higher) and Mac OS (10.4 or higher)
• Working knowledge of Internet technologies and usage
• Basic knowledge of computer hardware, database structure and network troubleshooting