Strategic Account Leader

CD Newco LLC d/b/a Curve Dental; Alpharetta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Curve Dental is seeking a proactive onboarding specialist to partner with Dental Service Organization accounts, guiding best-practice onboarding of Curve Hero software. You will lead discussions, coordinate data conversion, and craft customized training curriculums while working closely with project management, data services, and training teams.

You will ensure successful onboarding, maintain ongoing client relationships, and contribute to long-term partnerships by delivering high-quality

Qualifications

• High School diploma or equivalent.
• 1 year of customer service and project management experience.
• Experience with medical or dental software preferred.
• Experience using teleconferencing and meeting web technologies.
• Ability to professionally present and train with confidence to high level stakeholders.

Responsibilities

• Positioning with offices at early stages to discover needs and plan onboarding projects.
• Oversee tasks and coordinate delivery with project management, data services and training teams.
• Serve as liaison between PMs, Conversions Technicians and Trainers to maintain an optimal workflow and clear communication.
• Identify barriers during onboarding; assess risks and implement best solutions.
• Lead client management discussions to outline current processes and best practices for training.
• Develop training materials and curricula in multiple media (flip books, webinars, videos, tutorials).
• Coordinate onsite live support for final onboarding steps with appropriate staffing.
• Maintain long-term relationships through account management and collect product feedback.

Skills

Windows & Mac OS

Internet technologies

Hardware basics

Multi-tasking

Deadline driven

Education

High School diploma

Job description

About this position

About Curve Dental:

Curve Dental is looking for a skilled and driven individual to join our team! Curve provides Dental Practices with award winning software and high-level customer support. Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping.

Beyond the day to day business we are committed to building a work environment where employees feel safe and appreciated for their contributions. We value our team's individual and combined success, and we have fun along the way!

JOB SUMMARY

Partnering with Dental Service Organization accounts to determine the best approach for implementing the Curve Hero software. The position will lead the office through best practices discussions, process change review, create custom training curriculums and work hands on with the data conversion.

JOB GOAL

To ensure that DSO Clients are successful in their onboarding of the Curve Hero software and facilitate a long lasting partnership.

JOB RESPONSIBILITIES

ESSENTIAL DUTIES

• Positioning with offices at the early stages of the sales cycle to discover needs of the group and how Curve can achieve the goals. Plan onboarding projects with these needs in mind.


• Oversee and coordinate tasks and processes; outline the vision and define the roadmap with clear key deliverables; ensure timelines are met by working with the project management, data services and training teams to resolve any conflicts, to coordinate the completion of data conversions, and to deliver specific training programs.


• Serve as a liaison between Project Managers, Conversions Technicians and Trainers to maintain a “bigger picture” perspective so as to maintain an optimal workflow while balancing expectations and the realities of resource and schedule constraints as well as client expectations. Encourage unhindered flow of information, which means getting the right information to the right person through the right channel exactly when it is needed.


• Work with internal and client teams through the life of the onboarding project to identify any barriers and find solutions to challenges. Identify risk early, find the cause(s) of the problem, weigh different options, and define and implement the best solution possible. Ask the hard questions of the team and continuously confirm decisions, timelines and dependencies.


• Lead discussion with client management and key team members to outline current processes and create best practice future processes that will define how we structure and implement the training program.


• Develop training curriculum around way forward best practices and deliver the training in the format determined. Develop training material in different media to reach all types of clients including but not limited to flip book guides, webinars, self learning tutorials, videos, reading material in community, interactive learning.


• Prepare all teams for onsite live support for final onboarding steps. Includes ensuring resources are prepared for any immediate data fixes, staffing effectively onsite based on the number of client team members, and preparing all other internal teams for effective assistance.


• Sustain long term relationship through account management contact to provide high level support, identifying feature areas to be released that will benefit the customer and providing updates to the development team on product needs.


• Maintain a high level of product knowledge and invest time in learning new product features as they are released.

ADDITIONAL RESPONSIBILITIES

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.


• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.


• High travel requirements to meet onsite with clients.

JOB QUALIFICATIONS

EDUCATION

• High School diploma or equivalent

EXPERIENCE

• A minimum of 1 year previous customer service and project management experience


• Previous experience in medical or dental software strongly preferred


• Experience using teleconferencing and meeting web technologies


• Ability to professionally present and train with confidence to high level stakeholders

KNOWLEDGE AND SKILLS

• Strong working knowledge of Windows and Mac OS


• Working knowledge of Internet technologies


• Basic knowledge of computer hardware, database structure and network troubleshooting


• Ability to multi-task handling questions effectively while working on projects


• Ability to complete assignments on tight deadlines