Dental Receptionist & Patient Experience Lead

Diamond Braces; Wall, West Long Branch (SD, NJ); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Training

Leadership opportunities

Job summary

Diamond Braces is actively seeking a Dental Receptionist who will be one of the first faces our patients see. This role blends customer service, patient coordination, relationship building, and consultative sales to create an outstanding experience while contributing to office growth.

We offer comprehensive benefits, including health, dental, and vision coverage, a company 401(k) match, paid time off, and ongoing orthodontic and sales training.

Qualifications

• A strong communicator who enjoys connecting with people.
• Comfortable discussing pricing and financial decisions.
• Motivated by goals, results, and bonus opportunities.
• Confident handling objections and helping patients make informed decisions.
• Positive and resilient in a fast-paced environment.

Responsibilities

• Build Trust: Create an immediate connection with patients and understand their needs through active listening.
• Welcome Patients: Create a warm, professional, and positive experience from the moment patients enter the office.
• Lead Patient Conversations: Explain treatment benefits clearly and tailor your approach to each patient.
• Present Financial Options: Discuss pricing and payment options confidently and transparently.
• Handle Objections: Address concerns with empathy and problem-solving skills.
• Support Treatment Acceptance: Help patients feel comfortable and confident moving forward with treatment.
• Manage Office Flow: Maintain organized scheduling and adapt quickly in a fast-paced environment.
• Collaborate With the Team: Work closely with doctors and leadership to deliver a seamless patient experience.

Skills

Strong communication

Customer service

Sales experience

Relationship building

Active listening

Adaptability

Organized

Job description

Diamond Braces is actively seeking a Dental Receptionist who will be one of the first faces our patients see. This role blends customer service, patient coordination, relationship building, and consultative sales to create an outstanding experience while contributing to office growth.

We offer comprehensive benefits, including health, dental, and vision coverage, a company 401(k) match, paid time off, and ongoing orthodontic and sales training.