Dental Receptionist & Patient Experience Lead

Diamond Braces Orthodontist: Braces & Invisalign; Berlin Township (NJ); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Holiday pay

Training & development

Leadership opportunities

Job summary

Diamond Braces is seeking a friendly Dental Receptionist who can turn conversations into confident decisions for patients pursuing orthodontic care.

You will welcome patients, explain treatment benefits and pricing options, and coordinate scheduling while contributing to office growth. This role emphasizes customer service, teamwork, and developing leadership-ready skills in a fast-paced environment.

Qualifications

• Strong communicator who enjoys connecting with people.
• Comfortable discussing pricing and financial decisions.
• Motivated by goals, results, and bonus opportunities.
• Confident handling objections and helping patients make informed decisions.
• Positive, resilient, and adaptable in a fast-paced environment.

Responsibilities

• Build trust with patients through active listening.
• Welcome patients with a warm, professional experience.
• Lead patient conversations and explain treatment benefits.
• Present pricing and payment options confidently.
• Address objections with empathy and problem-solving.
• Support treatment acceptance and patient confidence.
• Manage office flow with organized scheduling.
• Collaborate with doctors and team to deliver seamless care.

Skills

Strong communicator

Pricing discussions

Goal oriented

Objection handling

Adaptability

Organized

Team player

Customer service

Sales experience

Job description

Diamond Braces is seeking a friendly Dental Receptionist who can turn conversations into confident decisions for patients pursuing orthodontic care.

You will welcome patients, explain treatment benefits and pricing options, and coordinate scheduling while contributing to office growth. This role emphasizes customer service, teamwork, and developing leadership-ready skills in a fast-paced environment.