Patient Care Coordinator

Diamond Braces Orthodontist: Braces & Invisalign; New York (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Full benefits (health, dental, vision)

401(k) with company match

Paid time off + holidays

Comprehensive training and development

Clear path to leadership

Job summary

Diamond Braces Orthodontist: Braces & Invisalign in New York state seeks a high-energy Patient Care Coordinator. This role blends patient consultations with sales responsibilities, driving treatment decisions while maintaining a vibrant office ambience.

You will guide patients through pricing and payment options, close deals, and collaborate with doctors and staff to deliver a seamless experience. Full benefits and training are offered.

Qualifications

• Excellent communication and empathy to guide patients.
• Confident in discussing pricing and treatment options.
• Proven ability to close sales and meet targets.

Responsibilities

• Own the Room: Welcome and connect with patients as they walk in.
• Drive the Consultation: Lead consultations and explain treatment benefits clearly.
• Present Pricing Confidently: Discuss financial options with confidence.
• Overcome Hurdles: Handle objections with resilience and empathy.
• Manage the Flow: Keep scheduling organized and adaptable to pace.
• Partner for Success: Work closely with doctors and staff for a seamless experience.

Skills

Excellent communication

Closing skills

Time management

Collaboration

Adaptability

Customer service/sales

Job description

• Full benefits (health, dental, vision)

Turn Smiles Into Sales — Join Diamond Braces as a Patient Care Coordinator

Who We Are

At Diamond Braces, we don’t just straighten teeth—we change lives. We’re one of the fastest-growing orthodontic organizations in the country, offering affordable care with an unmatched patient experience.

We’re building a team of energetic, motivated individuals who thrive in fast-paced, people-facing roles and want real career growth. If you have a magnetic personality, a strong work ethic, and a passion for helping people, you’ll fit right in.

What This Role Really Is

This is a high-energy, sales-driven role with operational responsibilities—not a traditional front desk position.

Skills

You’ll be the first impression and the closer, guiding patients through their consultation while keeping the office vibe vibrant and smooth. You’ll use your personality, confidence, and natural communication skills to:

• Build Trust Instantly: Read the room, connect with diverse personalities, and practice active listening to understand exactly what the patient needs.
• Navigate Objections with Grace: Use your emotional intelligence and problem-solving skills to turn hesitation into enthusiasm.
• Articulate Value: Clearly and confidently explain pricing, overcoming the fear of "talking money."
• Close the Deal: Help patients make a confident decision to move forward with treatment.

No dental experience? No problem. If you have the right attitude, adaptability, and hunger to learn, our world-class training program will teach you the rest.

What To Expect Day-to-Day

This role is primarily focused on patient consultations and sales, but it also requires excellent time management and collaboration to keep the front desk and office flow running seamlessly.

What You’ll Do

• Own the Room: Welcome and connect with patients the moment they walk in, bringing infectious positive energy.
• Drive the Consultation: Lead consultations and explain treatment benefits clearly, tailoring your approach to each unique patient.
• Present Pricing Confidently: Present financial and payment options with transparency and conviction.
• Overcome Hurdles: Handle objections with resilience and empathy, helping patients feel comfortable saying YES.
• Manage the Flow: Maintain organized scheduling, showing agility when the day gets fast-paced.
• Partner for Success: Practice excellent teamwork, collaborating closely with doctors and clinical staff to deliver a seamless experience.

Who You Are

• An Expert Communicator: You love talking to people, possess high empathy, and can read body language like a book.
• A Natural Closer: You’re confident discussing money, motivated by goals/bonuses, and have a healthy competitive spirit.
• Resilient & Positive: Rejection doesn't faze you; you maintain an optimistic, solutions-oriented mindset all day.
• Highly Adaptable: You thrive in a dynamic, fast-paced environment and can pivot quickly when plans change.
• An Accountable Team Player: You take pride in your work, possess strong organizational skills, and show up for your team.
• Experienced in Service/Sales: You’ve worked in retail, hospitality, fitness sales, or similar customer-facing roles where personality is everything.
• Career-Driven: You want more than just a paycheck—you want a clear path to leadership.

What You Get

• Pay starting at $19 - $23/hour + performance-based bonus potential
• Full benefits (health, dental, vision)
• 401(k) with company match
• Paid time off + holidays
• Comprehensive training and professional development
• A Clear Path to Leadership: We recognize top performers and promote from within quickly.

Schedule

• Full-time role
• Evenings + some Saturdays required (flexibility is a must!)

Why This Role Stands Out

• You’re not stuck behind a desk or answering phones all day.
• You’re driving revenue and making a tangible, life-changing impact on patients.
• You’re mastering high-level sales and interpersonal skills that will serve you for the rest of your career.

Equal Employment Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, military or veteran status, genetic information, or any other characteristic protected by federal, state, or local law.