Dental Receptionist

Family-Health-Centers-of-Southwest-Florida; Palm Lake RV Park (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous paid time off

9 paid holidays

Excellent health benefits

Company-paid pension

Performance bonuses

Job summary

Family Health Centers of Southwest Florida is seeking a dependable dental receptionist to greet visitors, determine their needs, schedule appointments, and direct them accordingly. The role requires basic math and computer skills, proficiency with Medical Manager and electronic health records, and the ability to provide excellent customer service.

Bilingual English/Spanish is preferred, and a High School diploma or GED is required.

Qualifications

• High school diploma or GED required.
• Prior dental receptionist experience preferred.
• Ability to multitask and manage multiple tasks.

Responsibilities

• Greet visitors and patients, determine needs, check appointments and direct accordingly.
• Answer questions and provide information to patients by phone or in person.
• Collect necessary information and documents, including sign-in sheets and charts.
• Answer telephone calls using proper protocol and reschedule appointments as needed.
• Record no-shows and update scheduler system information.
• Refer walk-in patients to dental triage when needed.
• Maintain professional, respectful communications with patients and visitors; translate if required.
• Utilize Medical Manager for patient registration, insurance updates, and procedure entry.
• Enter and retrieve patient information accurately in the electronic health record system.
• Perform other duties as required.

Skills

Good organizational skills

Interpersonal skills

Excellent customer service skills

Multi-tasking

Typing 35 WPM

Education

High School Diploma / GED

Tools

Medical Manager

Electronic health record system

Job description

Description

We are looking for a dependable, dedicated, and respectful person to provide dental care for our patients. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more!

POSITION DESCRIPTION:

Receives visitors or patients, ascertains their needs and directs them accordingly. Answers telephones, makes appointments and performs other related reception area duties. Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements.

DETAILED DUTIES AND RESPONSIBILITIES:

• Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
• Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
• Secures all necessary information and documents including sign-in sheets, obtaining dental chart, encounter form, etc.
• Answers telephone calls using proper protocol.
• Reschedules patients' appointments, notifies patients of any changes in appointments.
• Properly records "No Shows" and updates scheduler system information.
• Immediately refers any "Walk-In" patients to dental triage, if they present with severe or unusual symptoms or complaints.
• Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner. Performs additional duties, such as translation, as may be required.
• Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.
• May be asked to function in this capacity as staffing needs dictate.
• Verification of and authorization by insurance if required.
• Utilizes electronic oral health record system to enter, retrieve and document patient information accurately and efficiently.
• Other duties as required.

Requirements

TRAINING AND EXPERIENCE:

• High School Diploma, GED or equivalent training and experience
• Prior dental receptionist experience preferred
• Ability to perform multiple tasks.
• Basic math and computer skills

SPECIAL REQUIREMENTS:

• Bilingual English/Spanish preferred
• Pleasant phone manners and professional appearance
• Excellent customer service skills

KNOWLEDGE, SKILLS AND ABILITIES:

• Good organizational skills Ability to manage multiple tasks simultaneously
• Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
• Computer literate, with good typing skills, 35 WPM Working knowledge of dental records and electronic oral health record system