Dental Receptionist

Midtown Dental Group; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

401k

PTO bonuses

Job summary

Midtown Dental Group is seeking a friendly and organized Front Desk Dental Administrator to join our team. You will enhance the patient experience, manage appointments, and coordinate insurance while supporting clinicians and the administrative staff.

The role combines customer service, scheduling, insurance coordination, and administrative duties in a busy dental office. Candidates should be detail-oriented, professional, and able to collaborate with doctors and staff.

Qualifications

• Previous dental front desk experience preferred.
• Knowledge of dental insurance eligibility, claims, and patient billing.
• Comfortable discussing treatment costs and financial arrangements with patients.
• Strong organizational skills and attention to detail.
• HIPAA privacy knowledge and compliance.

Responsibilities

• Welcome patients warmly and provide an excellent front-desk experience.
• Answer phones, respond to patient questions, and communicate professionally.
• Schedule, confirm, and manage patient appointments.
• Manage the daily schedule and help maintain an efficient patient flow.
• Review patient treatment plans and assist with scheduling recommended treatment.
• Verify dental insurance eligibility and benefits.
• Review patient balances, collect payments, and provide accurate financial information.
• Present treatment fees and payment options to patients.
• Follow up with patients regarding outstanding treatment, appointments, and balances.
• Process insurance claims and assist with insurance-related questions.
• Maintain accurate patient records and documentation.
• Coordinate with the clinical team to ensure patients are prepared for their appointments.
• Assist with recalls, reactivation, and patient retention efforts.
• Maintain a clean, organized, and welcoming front desk.
• Follow HIPAA and patient privacy requirements.
• Work closely with the team to support the overall success of the practice.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Teamwork

Tools

Dentrix

Dentrix Ascend

Eaglesoft

Job description

Front Desk Dental Administrator

Midtown Dental Group is looking for a friendly, organized, and reliable Front Desk Dental Administrator to join our team. The ideal candidate enjoys working with people, takes pride in creating a great patient experience, and can stay organized in a busy dental office.

This is a patient-facing role that combines customer service, scheduling, insurance coordination, and administrative responsibilities. We are looking for someone who is professional, detail-oriented, and able to work collaboratively with doctors, dental assistants, hygienists, and the administrative team.

Responsibilities

• Welcome patients warmly and provide an excellent front-desk experience


• Answer phones, respond to patient questions, and communicate professionally with patients


• Schedule, confirm, and manage patient appointments


• Manage the daily schedule and help maintain an efficient patient flow


• Review patient treatment plans and assist with scheduling recommended treatment


• Verify dental insurance eligibility and benefits


• Review patient balances, collect payments, and provide accurate financial information


• Present treatment fees and payment options to patients


• Follow up with patients regarding outstanding treatment, appointments, and balances


• Process insurance claims and assist with insurance-related patient questions


• Maintain accurate patient records and documentation


• Coordinate with the clinical team to ensure patients are prepared for their appointments


• Help reduce cancellations and open schedule time through effective patient communication and follow-up


• Assist with recalls, reactivation, and patient retention efforts


• Maintain a clean, organized, and welcoming front desk


• Follow office policies and procedures, including HIPAA and patient privacy requirements


• Work closely with the team to support the overall success of the practice

What We’re Looking For

• Previous dental front desk or dental administrative experience preferred


• Experience with Dentrix, Dentrix Ascend, Eaglesoft, or similar dental software is a plus


• Knowledge of dental insurance, eligibility, claims, and patient billing


• Strong customer service and communication skills


• Comfortable discussing treatment costs and financial arrangements with patients


• Strong organizational skills and attention to detail


• Ability to multitask and prioritize in a fast-paced environment


• Professional, positive, and team-oriented attitude


• Reliable and punctual


• Comfortable learning new technology and office systems


• Ability to work independently while also collaborating with the larger team

Why Join Us?

• Supportive and collaborative dental team


• Opportunity to grow within a multi-location dental group


• Professional and patient-focused work environment


• Full-time and part-time opportunities available


• Parking available at select locations

Job Types: Full-time, Part-time

Benefits:

• Medical


• Dental


• 401k


• PTOBonuses

Compensation:

• $60,000-$80,000/year