Dental Receptionist

Tri-County Community Action Agency; Johnston (RI); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a compassionate and dedicated team as a dental receptionist at a forward-thinking community action agency. This role is pivotal in ensuring smooth patient interactions, from greeting patients and scheduling appointments to verifying insurance and managing patient records. The ideal candidate will possess strong interpersonal skills, organizational abilities, and a foundational understanding of dental terminology. With a commitment to public health principles, you will play a crucial role in providing essential services that make a difference in the community. Enjoy competitive benefits and opportunities for professional growth in a supportive environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

403b Savings Plan / Pension

Vacation Leave

Sick Leave

Holiday Leave

Access to EAP Services

Qualifications

• Minimum of one year of dental office experience preferred.
• Current CPR / AED certification required.

Responsibilities

• Greeting patients and scheduling appointments.
• Verifying insurance and collecting co-pays.
• Assisting patients with forms and dental history.

Skills

Interpersonal Skills

Organizational Abilities

Computer Literacy

Knowledge of Dental Terminology

Understanding Insurance Coverage

Education

High School Diploma / GED

Job description

General Responsibility

The dental receptionist serves as the focal point for the practice management software, if applicable. The dental receptionist answers the telephone, referring callers to the appropriate dental source. The dental receptionist must check-in / checkout patients and triages appointments for dental staff. The position requires knowledge of dental terminology but does not entail management responsibilities.

Specific Responsibilities

1. Greeting patients as they arrive.
2. Scheduling appointments according to written protocols.
3. Registering appropriate data and assisting patients with dental history forms if necessary.
4. Correcting registration errors.
5. Understanding insurance coverage and seeking clarification when unsure.
6. Assisting patients with completing consent and financial forms as needed.
7. Following up on 'DNKA / No Show' patients daily.
8. Collecting co-pays and balances on patient accounts.
9. Verifying patients' insurance and medical history.
10. Entering and updating family size and income to determine sliding scale qualifications.
11. Monitoring inventory and confirming patient appointments.
12. Performing miscellaneous job-related duties as assigned.
13. Participating in continuing education, including an annual OSHA Blood-borne Pathogen Standard training.

Qualifications

High School Diploma / GED. Minimum of one year of dental office experience preferred. Current CPR / AED certification.

Special Qualifications

Effective interpersonal skills, good organizational abilities, and computer literacy are essential. Ability to understand and read dental charts. Knowledge of public health principles is preferred. Demonstrates understanding and respect for everyone's experiences, ensuring services recognize that every moment matters.

Benefits

Competitive salary and benefits including Health, Dental, Vision, Life, and Disability insurance, a 403b Savings Plan / Pension with Agency match, Vacation, Sick, Holiday leave, and access to EAP services. Opportunities include various educational programs, CPR and First Aid training, and access to loan repayment options through Tri-County.

Equal Opportunity Statement

Tri-County Community Action Agency is an Equal Opportunity and Affirmative Action Employer. We are committed to fairness and non-discrimination based on race, color, national origin, religion, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification.