Veterinary Medical Receptionist

United Veterinary Care; East Greenwich (RI); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading veterinary hospital as a Veterinary Medical Receptionist, where you'll manage client interactions and ensure smooth operations. This role requires experience in veterinary medicine and strong customer service skills. Enjoy a supportive work environment with benefits including medical insurance, 401K, and personal pet discounts.

Benefits

Employer-paid Medical insurance premiums

401K with company match

PTO and Holiday pay

Personal Pet Discounts

Employee Assistance Program (EAP)

Qualifications

• 1-3 years' experience in emergency or specialty veterinary hospitals preferred.
• Professional, pleasant, and clear communicator.

Responsibilities

• Greet clients and manage incoming calls professionally.
• Process client payments and maintain accurate financial records.
• Facilitate communication between clients and medical staff.

Skills

Communication

Multitasking

Customer Service

Tools

Word

Excel

Veterinary Software

Job description

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Description

Position at Ocean State Veterinary Specialists

Veterinary Medical Receptionist (CSR)

If you are an experienced customer service professional looking to positively impact the lives of pets and people, joining Ocean State Veterinary Specialists (OSVS) as a Client Service Representative (CSR) offers a rewarding opportunity. Our busy veterinary emergency and specialty hospital seeks a highly organized and experienced receptionist to join our team. Candidates should have prior experience in emergency and specialty veterinary medicine and thrive in a fast-paced, high-pressure environment. The role involves managing client inquiries and facilitating communication between our medical staff and clients to ensure smooth hospital operations.

Essential Functions and Responsibilities:

1. Greet clients and their pets warmly, ensuring their comfort and satisfaction.
2. Manage incoming calls professionally, providing information and scheduling appointments.
3. Process client payments, maintain accurate financial records, including billing and insurance claims.
4. Schedule appointments, record keeping, provide estimates, and handle invoices.
5. Coordinate patient intake and discharge, ensuring proper documentation and communication.
6. Maintain accurate medical records using our electronic system.
7. Facilitate communication between clients and medical staff, ensuring timely responses.
8. Keep the reception area clean and stocked with supplies.
9. Collaborate effectively with different hospital departments.

Qualifications:

• 1-3 years' experience in emergency or specialty veterinary hospitals preferred.
• Professional, pleasant, and clear communicator who is respectful and attentive.
• Ability to multitask, prioritize, and work confidently in a high-paced setting.
• Proficiency in Word, Excel, and operation of office equipment.
• Knowledge of veterinary software and Care Credit is a plus.
• Basic math skills for processing payments.

Benefits and Perks:

• Employer-paid Medical insurance premiums and deductible.
• Medical, Dental, and Vision insurance options.
• 401K with company match.
• Complimentary Life Insurance ($25,000).
• Personal Pet Discounts.
• PTO and Holiday pay.
• Employee Assistance Program (EAP).
• On-site Veterinary Social Worker.

Located in East Greenwich, RI, with a satellite in Swansea, MA, OSVS is a 35,000 sq ft facility with a busy emergency service, internship and residency programs, and specialists across various fields. We are a proud United Veterinary Care Partner hospital committed to fostering sustainable, fulfilling careers in veterinary medicine.

United Veterinary Care provides equal employment opportunities without regard to race, color, religion, age, disability, gender, sexual orientation, or other protected classifications.