Dental Receptionist

Edward M. Kennedy Community Health Center, Inc; Worcester (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A community health center in Worcester is seeking a Dental Receptionist to manage patient registration, verify insurance, and provide excellent customer service. The role involves clerical duties and requires bilingual skills in English and Spanish. Competitive salary and benefits are offered.

Benefits

Health benefits start on first day of employment

Company pays 80% of health insurance premiums

Competitive time off packages

403b Retirement Plan

Flexible Spending Accounts

100% paid Employee Assistance Program

Health benefits for same-sex domestic partners

Transgender health benefits

Qualifications

• 1-2 years experience in customer service roles.
• Strong computer skills and accurate data entry.

Responsibilities

• Manage patient schedules and confirm appointments.
• Verify insurance and collect co-payments.
• Greet patients and handle calls courteously.

Skills

Bilingual in English/Spanish

Customer Service

Communication

Data Entry

Tools

Microsoft Word

Internet Explorer

Job description

Are you looking for a meaningful career making a difference in our local communities? Are you passionate about health equity? Do you enjoy helping people?

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Dental Receptionist based in Worcester, MA. The Dental Receptionist is responsible for patient registration, completion of subsidized health insurance applications, insurance verification, assessing patient eligibility for state and federal health insurance entitlements and educating patients pertaining to related entitlements/programs, data entry and clerical duties.

Salary Range: $17.00-$19.00/Hour

Job Summary:

• Responsible for managing schedules by confirming appointment slots for providers and ensuring correct timing for procedures.
• Tracks no-show appointments, fills open slots, and coordinates emergency visits.
• Verifies insurance, directs patients with invalid insurance, and collects co-payments.
• Maintains accurate records of cash transactions, processes receipts, and forwards to accounting.
• Processes patient visits, verifying identity, insurance, and completing necessary forms.
• Greets patients, answers questions, and handles calls courteously.
• Manages encounter forms and provides monthly summaries. Tracks lab cases and monitors patient waiting list activity.

Full job description available upon request.

Job Requirements:

• Bilingual in English/Spanish
• Substitutions Allowed: Bilingual language fluency may be substituted with other language as needed by Health Center.
• Strong computer skills including typing, familiarity with Microsoft Word and Internet Explorer, and accurate data entry typing.
• 1-2 years work experience within a position requiring the use of excellent customer service and communication skills.
• Our health center requires all employees to be fully vaccinated for COVID19 and Flu.

Benefits:

• Kennedy Community Health seeks to offer competitive salaries and a comprehensive benefits package.
• Health benefits start on first day of employment. Company pays 80% of health insurance Premiums.
• Competitive time off packages
• 403b Retirement Plan
• Flexible Spending Accounts
• Employee Assistants Program 100% paid for by employer
• Health benefits coverage for same-sex domestic partners, transgender health benefits.