Dental Receptionist

Eastern Dental; Bayside Beach (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Eastern Dental is seeking a friendly Dental Receptionist to join our front desk team in New Jersey. You will greet patients, answer phones, schedule appointments, and manage patient accounts with accuracy and courtesy.

The role requires strong communication, multitasking, and a patient-focused approach to ensure a smooth visit for every patient. Experience in dental or healthcare settings and familiarity with insurance plans are preferred.

Qualifications

• Experience answering telephone in a professional environment.
• Experience in the Dental or Healthcare Industry is required.
• Proven customer service skills.
• Strong communication and multi-tasking skills.
• Knowledge of insurance plans preferred.

Responsibilities

• Acknowledge and greet patients upon arriving and leaving.
• Respond to patient questions and/or concerns and escalate if needed.
• Answering telephones, schedule and confirm appointments and manage front desk voicemail.
• Follow up on no shows and cancellation of appointments.
• Register patients from sign in sheet.
• Post charges and payments to patient accounts.
• Maintain the waiting area for patients.
• Perform other tasks as necessary.

Skills

Customer service

Communication

Multi-tasking

Telephone handling

Insurance knowledge

Dentrix

Tools

Dentrix

Job description

Eastern Dental Management is committed to our patients. We proudly support the dentists who dedicate their lives to improving oral health. At Eastern Dental, fulfilling all of your dental needs is our top priority. For over 50 years, we have been providing families with full-service dental care. From children to seniors, our skilled team of dentists and specialists provide the highest level of dental care to ensure healthy and happy smiles. With multiple specialties, multiple payment options and the ability to treat your entire family, Eastern Dental is the dentist that gives you more.Dental Receptionist:Responsibilities:Acknowledge and greet patients upon arriving and leavingRespond to patient questions and/or concerns and escalate if neededAnswering telephones, schedule and confirm appointments and manage front desk voicemailFollow up on no shows and cancellation of appointmentsRegister patients from sign in sheetPost charges and payments to patient accountsMaintain the waiting area for patientsPerform other tasks as necessaryQualifications:Experience answering the telephone in a professional environmentExperience in the Dental or Healthcare Industry is requiredProven customer service skillsStrong communication and multi-tasking skillsKnowledge of insurance plans preferredExperience with Dentrix is preferred#otherEastern Dental is an Equal Opportunity EmployerCOVID-19 considerations: The safety of our employees and patients is our number one priority and we are following all Dental Association and CDC recommendations.