Dental Front Desk Coordinator - Patient Experience & Scheduling

Eastern Dental; Bayside Beach (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Eastern Dental is seeking a friendly Dental Receptionist to join our front desk team in New Jersey. You will greet patients, answer phones, schedule appointments, and manage patient accounts with accuracy and courtesy.

The role requires strong communication, multitasking, and a patient-focused approach to ensure a smooth visit for every patient. Experience in dental or healthcare settings and familiarity with insurance plans are preferred.

Qualifications

• Experience answering telephone in a professional environment.
• Experience in the Dental or Healthcare Industry is required.
• Proven customer service skills.
• Strong communication and multi-tasking skills.
• Knowledge of insurance plans preferred.

Responsibilities

• Acknowledge and greet patients upon arriving and leaving.
• Respond to patient questions and/or concerns and escalate if needed.
• Answering telephones, schedule and confirm appointments and manage front desk voicemail.
• Follow up on no shows and cancellation of appointments.
• Register patients from sign in sheet.
• Post charges and payments to patient accounts.
• Maintain the waiting area for patients.
• Perform other tasks as necessary.

Skills

Customer service

Communication

Multi-tasking

Telephone handling

Insurance knowledge

Dentrix

Tools

Dentrix

Job description

Eastern Dental is seeking a friendly Dental Receptionist to join our front desk team in New Jersey. You will greet patients, answer phones, schedule appointments, and manage patient accounts with accuracy and courtesy.

The role requires strong communication, multitasking, and a patient-focused approach to ensure a smooth visit for every patient. Experience in dental or healthcare settings and familiarity with insurance plans are preferred.