Front Desk Supervisor

EASTERN DENTAL OF PASSAIC ESSEX LLC; Clifton (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Eastern Dental of Passaic Essex LLC is seeking a Front Desk Supervisor to help patients understand treatment costs and make financial decisions. You will present treatment plans, set up payment arrangements, and manage patient accounts with empathy and care.

The role requires 2-3 years of dental billing experience, strong knowledge of dental terminology, and excellent communication skills to explain insurance and out-of-pocket expenses.

Qualifications

• Must have dental experience
• 2-3 years in dental billing or patient accounts
• Strong understanding of dental terminology and treatment planning
• Excellent communication and empathy when discussing finances

Responsibilities

• Present treatment plans and financial estimates clearly
• Explain costs, insurance coverage, and out-of-pocket expenses
• Create customized payment arrangements and financing options
• Process payments and set up payment plans
• Manage patient billing and accounts receivable
• Follow up on outstanding balances with empathy

Skills

Dental billing

Financial coordination

Account management

Communication skills

Tools

Denticon

CareCredit

Job description

For 50+ years, Eastern Dental has been the go-to for families across every generation. Our team of dentists and specialists bring serious skill and genuine care to every patient, from toddlers to grandparents. If you're someone who actually cares about making people smile (literally), let's talk!MUST have dental experience for this position. Applicants without dental experience will not be consideredThe Role:We're looking for someone who can help patients understand their dental treatment costs and make financial decisions with confidence. As Front Desk Supervisor, you'll present treatment plans, set up payment arrangements, and manage patient accounts. You'll be the person who makes dental care financially accessible while ensuring the practice gets paid for the care we provide.What You'll Do:Present treatment plans and financial estimates to patients in a clear, compassionate wayExplain costs, insurance coverage, and out-of-pocket expensesCreate customized payment arrangements and financing options that work for patientsProcess payments and set up payment plansManage patient billing and accounts receivableFollow up on outstanding balances with professionalism and empathyHandle patient questions and concerns about their accountsWork with the front desk and clinical teams to ensure accurate billingMaintain accurate patient financial records in the practice management systemSend statements, make collection calls, and resolve billing disputesHelp patients navigate financing options (CareCredit, in-house payment plans, etc.)Meet with patients before or after treatment to discuss financial responsibilitiesWhat You Need:2-3 years of experience in dental billing, financial coordination, or patient accounts is requiredStrong understanding of dental terminology, procedures, and treatment planningExcellent communication skills—you need to explain costs clearly and have sometimes difficult conversationsAbility to build rapport quickly and make patients feel comfortable discussing moneyExperience with dental practice management softwareStrong organizational skills and attention to detailDenticon experience is preferredProfessional phone manner for collection callsEmpathy and patience when working with patients facing financial challengesEastern Dental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.