Dental Public Health Office Assistant - Franklin, TN

Neodym Technologies; Franklin (TN); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

The Division of Community Health Services in Tennessee is seeking a Dental Public Health Office Assistant in Franklin. Primary duties include patient registration, scheduling, check-in/out, referrals, and data entry across multiple software systems.

Must be customer-focused and able to travel regionally as needed. The role emphasizes accurate scheduling, limb-to-service flow, and coordination with insurers and programs while maintaining a positive work environment within a full-time, statewide

Formación

• High School Diploma or equivalent with two years of full-time customer service/clerical experience.
• Must have a valid driver’s license and Tennessee Bureau of Investigation background check.
• Willingness to travel regionally as needed.
• Preferred TN RDA license for chairside assistance during emergencies.

Responsabilidades

• Schedule and manage patient appointments.
• Inform patients of visit requirements and eligibility for programs.
• Collect and update demographic information for registration.
• Input data into health department MIS and other systems.
• Process cash drawer and balance to ensure fiscal responsibility.
• Inform clients of rights and responsibilities for programs.
• Obtain prior authorization from insurers with documentation.
• Compile forms for services to ensure efficient clinic flow.
• Scan and index records into the electronic dental record.
• Maintain a positive, cooperative work environment.

Conocimientos

Customer service

Clerical/Office work

Team-oriented

Educación

High School Diploma or equivalent

Herramientas

Management information systems

Descripción del empleo

Dental Public Health Office Assistant

Franklin, TN
6+ Months

JOB OVERVIEW:

The Division of Community Health Services (CHS) is seeking a Dental Public Health Office Assistant. CHS provides public health, primary care, and dental services in local health departments throughout the state. The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned. Applicants should be customer-focused, self-motivated, team-oriented, and willing to travel as needed, throughout the region.

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver’s license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.

DETAILS:

• This is a contract position with the State that is funded through FY2031.
• Position is full-time, M-F 8:00-4:30 PM