Dental Practice Ops & Patient Experience Leader

Paradigm Oral Surgery; Issaquah (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off and Sick Leave

401k with up to 4% Company Match

Short/Long Term Disability

Life Insurance

Employee Assistance Program

National Discount and Rewards Marketp​

Job summary

Advanced Oral Surgery in Issaquah, WA is seeking an experienced Office Manager to lead daily operations and deliver a high-quality patient experience.

You will oversee patient and referral experiences, team engagement, doctor satisfaction, and growth opportunities while maintaining compliance, scheduling, and practice performance across the site.

Join a collaborative, growth-focused team and help shape a positive workplace culture with data-driven improvements.

Qualifications

• Two or more years of supervisory experience.
• Minimum of five years of related experience.
• High school diploma or equivalent.
• Knowledge of medical and dental terminology.
• Proficiency in Microsoft Office Suite and office management procedures.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide strategic leadership in all aspects of practice operations, ensuring exceptional patient experiences and identifying opportunities for continuous growth and improvement.
• Foster a patient-centric environment by upholding the highest standards of customer service and care.
• Cultivate a safe, supportive, and engaging workplace that promotes team member satisfaction and productivity.
• Recruit, onboard, and develop a high-performing team through effective training, mentorship, and leadership.
• Establish and monitor practice goals and key performance indicators, implementing data-driven strategies for success.
• Oversee facility operations, ensuring a well-maintained, efficient, and welcoming environment for patients and staff.
• Ensure strict adherence to policies, protocols, and regulatory requirements to maintain operational excellence.
• Lead all aspects of HR management, including workforce planning, scheduling, performance management, and employee relations.
• Maintain open and transparent communication with team members and doctors to align on priorities and drive collaboration.
• Champion change initiatives, driving process improvements and fostering a culture of adaptability and innovation.
• Proactively identify and resolve operational challenges, implementing preventive measures to enhance efficiency.
• Perform additional duties as needed to support the success of the practice

Skills

Supervisory experience

Strong communication skills

Organization skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AOSI-Issaquah-Management Full Time Management AOSI - Issaquah, Issaquah, WA, US

30+ days ago Requisition ID: 4343

Salary Range: $70,000.00 To $90,000.00 Annually

As a Office Manager, you will be a trusted leader in the practice, ensuring the delivery of a quality patient experience while driving operational excellence. You will oversee all aspects of the practice, including patient and referral experience, team member engagement, doctor satisfaction, and opportunities for growth. Your leadership will foster a positive workplace culture, ensuring both team and patient satisfaction while optimizing practice performance.

• Provide strategic leadership in all aspects of practice operations, ensuring exceptional patient experiences and identifying opportunities for continuous growth and improvement.
• Foster a patient-centric environment by upholding the highest standards of customer service and care.
• Cultivate a safe, supportive, and engaging workplace that promotes team member satisfaction and productivity.
• Recruit, onboard, and develop a high-performing team through effective training, mentorship, and leadership.
• Establish and monitor practice goals and key performance indicators, implementing data-driven strategies for success.
• Oversee facility operations, ensuring a well-maintained, efficient, and welcoming environment for patients and staff.
• Ensure strict adherence to policies, protocols, and regulatory requirements to maintain operational excellence.
• Lead all aspects of HR management, including workforce planning, scheduling, performance management, and employee relations.
• Maintain open and transparent communication with team members and doctors to align on priorities and drive collaboration.
• Champion change initiatives, driving process improvements and fostering a culture of adaptability and innovation.
• Proactively identify and resolve operational challenges, implementing preventive measures to enhance efficiency.
• Perform additional duties as needed to support the success of the practice

Who We Are:

Advanced Oral Surgery is dedicated to providing exceptional oral surgery care while fostering a supportive and growth-oriented environment for our team. We prioritize high-quality patient experiences, collaboration, and continuous improvement. Our commitment to excellence extends to our team members, offering a professional and engaging workplace with opportunities for career advancement.

What We Offer:

We prioritize your personal and professional well-being, covering aspects from health to financial and social welfare.

• Health, Dental, Vision, with HSA option
• Paid Life Insurance
• Accident and Hospital Indemnity Insurance
• Paid Time Off and Sick Leave
• 401k with up to 4% Company Match
• Short/Long Term Disability
• Employee Assistance Program
• National Discount and Rewards Marketplace

Required Qualifications:

• Two or more years of supervisory experience.
• Minimum of five years of related experience.
• High school diploma or equivalent.
• Knowledge of medical and dental terminology.
• Proficiency in Microsoft Office Suite and office management procedures.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.