Dental Practice Operations Lead

Heartland Dental; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

Paid time off

Job summary

Tennyson Lake Dental in Plano, Texas, part of Heartland Dental, is seeking a Practice Manager of Operations to serve as a strategic partner to the Doctor and lead the office team toward exceptional patient care.

You’ll drive leadership development, quarterly and annual goals, and daily operations with strong communication, training, and team coordination. This role emphasizes patient-first service in a fast-paced dental setting.

Qualifications

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics

Responsibilities

• Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Bell Leadership Training every 18-24 months
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
• Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
• Understand the benefits and metrics of DMP and help Doctor to monitor progress
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
• Successfully onboard new team members through partnerships with recruiting and support office
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

Skills

Leadership

Communication

Conflict resolution

Problem solving

Team building

Education

Associate or Bachelor's degree

Tools

Dentrix

Job description

Tennyson Lake Dental in Plano, Texas, part of Heartland Dental, is seeking a Practice Manager of Operations to serve as a strategic partner to the Doctor and lead the office team toward exceptional patient care.

You’ll drive leadership development, quarterly and annual goals, and daily operations with strong communication, training, and team coordination. This role emphasizes patient-first service in a fast-paced dental setting.