Dental Practice Manager: Elevate Patient Experience & Operations

Smalltown Dental; Morton (IL); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Uniform allowance

Frequent employee events

Health insurance

401(k)

401(k) matching

Health savings account

Paid time off

Job summary

Smalltown Dental in Morton, IL is seeking a Dental Practice Manager to lead operations across multiple locations, improving the patient experience and driving team performance. The role emphasizes organizing scheduling, referrals, and reports while maintaining regulatory compliance and a patient-first approach.

This full-time, in-person position offers a competitive salary range and benefits as described in the job posting, including health insurance and paid time off.

Responsibilities

• Oversee daily office activities and provide direction and guidance to staff as needed
• Gather reports from team members for monthly team meetings / report to doctor / owner
• Oversee project lists and hold team members accountable for completing
• Prepare agenda for all team/department/doctor meetings/events
• Manage and ensure that all team members are completing and performing responsibilities correctly
• Plan and manage dental business operations to ensure excellent patient support services
• Train, develop, and manage staff to meet performance standards
• Develop promotional programs to attract more patients
• Assist in employee performance evaluation, promotion, termination, and retention activities
• Follow and enforce office policies and regulations
• Review and approve vacations, sick leave, and personal leave for dental staff
• Identify areas of improvements and concerns and implement appropriate corrective actions
• Oversee staff scheduling to ensure full coverage
• Organize and oversee supply purchases, equipment upgrades, and operation expenses
• Write business correspondence and reports
• Run and analyze management reports
• Maintain patient data according to regulations and company policies
• Ensure that records are stored securely and in compliance with privacy and security regulations
• Adhere to all HIPAA regulations
• Take responsibility for the appearance and functionality of the dental office
• All other duties as assigned
• Respond to patient queries and issues and ensure patient satisfaction
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards
• Approve requested time off/track time off/ and adjust schedule appropriately
• Complete proper pre-blocks, overseeing the schedule, and provide guidance to the Business team
• Schedule birthdays/milestone anniversaries in schedule and coordinate
• Schedule performance evaluations – ensure proper paperwork completed
• Schedule new hire evaluations at appropriate times- ensure proper paperwork completed
• Ensure that patient appointment, cancellations, and last-minute adjustments are handled properly

Job description

Smalltown Dental in Morton, IL is seeking a Dental Practice Manager to lead operations across multiple locations, improving the patient experience and driving team performance. The role emphasizes organizing scheduling, referrals, and reports while maintaining regulatory compliance and a patient-first approach.

This full-time, in-person position offers a competitive salary range and benefits as described in the job posting, including health insurance and paid time off.