Dental Practice Ops & Growth Leader

Shared Practices Group; Omaha (NE); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Full healthcare benefits

Company-paid life insurance

401(K)

Paid holidays, vacation, and sick time

Leadership development

Job summary

Shared Practices Group in Omaha, NE is seeking a Practice Operations Manager to lead daily performance, coach a sales-driven team, and own the patient experience from first call to final outcome. This in-office role combines sales strategy, performance coaching, and operational leadership, with monthly revenue targets and use of Open Dental for AR/AP.

You will recruit and develop team members, schedule coverage, and ensure exceptional service from consultation through post-treatment, while

Qualifications

• 3–5 years of leadership or sales-focused role.
• Proven ability to drive revenue and coach performance.
• Proficiency in Google Suite.
• Strong leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, goal-driven environment.
• Dental knowledge is preferred.

Responsibilities

• Own the daily pacing sheet: know exactly what needs to be collected today to stay on track
• Monitor monthly AP and proactively identify production gaps and opportunities
• Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion
• Drive upgrade performance by identifying candidates in advance and coaching the consult strategy
• Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability
• Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes
• Oversee day-to-day office operations to ensure efficiency and patient satisfaction
• Implement and maintain policies, procedures, and compliance standards
• Track and report weekly KPIs via the practice scorecard
• Support inventory and ordering when needed
• Recruit, train, and coach high-performing staff
• Schedule and coordinate coverage to support production goals
• Conduct performance reviews and ongoing development
• Foster a culture of accountability, energy, and results
• Ensure exceptional service from consultation through post-treatment
• Step in to complete consultations when needed
• Manage patient records and appointment flow
• Address patient concerns with professionalism and urgency
• Oversee collections and ensure monthly revenue targets are met
• P&L Responsibility
• Manage accounts receivable/payable and daily/monthly closings in Open Dental
• Monitor expenses and identify cost-effective solutions

Skills

Leadership

Sales

Communication

Coaching

Problem-solving

Dental knowledge

Tools

Open Dental

Google Suite

Job description

Shared Practices Group in Omaha, NE is seeking a Practice Operations Manager to lead daily performance, coach a sales-driven team, and own the patient experience from first call to final outcome. This in-office role combines sales strategy, performance coaching, and operational leadership, with monthly revenue targets and use of Open Dental for AR/AP.

You will recruit and develop team members, schedule coverage, and ensure exceptional service from consultation through post-treatment, while