Dental Payment Posting and Office Support Specialist

Southeast-Dental-Partners; North Carolina; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Southeast-Dental-Partners is seeking a Payment Posting and Office Support Specialist for our centralized RCM Hub. You will split your week between on-site hub operations and posting insurance payments in Open Dental for your group of practices.

The role includes handling mail, scanning documents, posting EFTs/ERAs/checks/VCCs, and resolving posting discrepancies. Hybrid schedule with in-office Mon/Wed/Fri and remote Tue/Thu; benefits include health, dental, vision, 401(k), and PTO.

Qualifications

• Experience in dental office billing or RCM
• Familiarity with dental EOBs and ERAs
• Strong organization and attention to detail
• Ability to manage digital documents across multiple software systems

Responsibilities

• On-site Hub operations: pick up mail, sort documents, scan, and maintain HIPAA-compliant records
• Post insurance payments in Open Dental from EFTs, ERAs, checks, and VCCs
• Review EOBs/ERAs and ensure correct postings, adjustments, and patient responsibility
• Match payments to deposits and patient accounts; research discrepancies until resolved
• Maintain current, backlog-free records for assigned practices

Skills

Time management

Attention to detail

Independent worker

Tools

Open Dental

DentalXChange

Vyne

Google Workspace

Job description

We're hiring a Payment Posting and Office Support Specialist for our centralized dental revenue cycle management (RCM) Hub. You'll split your week between running the Hub's on-site operations (mail, checks, faxes, scanning) and posting insurance payments in Open Dental for your own group of dental practices. About 90% of our payments arrive electronically, so mail volume varies week to week.

Responsibilities

On-site Hub operations (Monday, Wednesday, Friday):

• Pick up mail from the local post office twice a week
• Sort incoming mail, insurance checks, EOBs, and correspondence by practice
• Process virtual credit card (VCC) payments received by fax
• Flag time-sensitive and payment-related items
• Scan and distribute paper documents to remote RCM team members
• Keep physical and electronic records organized and HIPAA compliant

Payment posting (every day, after Hub tasks are current):

• Post insurance payments in Open Dental from EFTs, ERAs, paper checks, and VCCs
• Review EOBs and ERAs so adjustments, write-offs, and patient responsibility post correctly
• Match payment documentation to deposits and patient accounts
• Research discrepancies and missing information until resolved
• Keep your assigned practices current and free of backlog

Qualifications

• Dental office, dental billing, insurance, RCM, or payment posting experience
• Familiarity with dental EOBs, ERAs, insurance adjustments, and patient responsibility
• Strong organization and attention to detail
• Comfortable managing digital documents and working across multiple software systems
• Able to work independently and keep recurring tasks on schedule without reminders

Preferred: Open Dental, DentalXChange, Vyne, Google Workspace

Schedule and location

• Full-time, 40 hours per week
• Hybrid: in office Monday, Wednesday, and Friday; remote Tuesday and Thursday

Pay and benefits

• Comps is based on experience
• Health, dental, and vision insurance
• 401(k)
• Paid time off and paid holidays
• Disability, life, and supplemental insurance